Hotel Manager

Hotel Manager - Luxury Boutique Hotel

We are seeking a Hotel Manager to join our luxury boutique hotel. As part of the management team and reporting directly to the owner, you will be responsible for leading the effective daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive service efficiency, achieve, and exceed revenue and guest satisfaction targets.

Key Responsibilities:

• Drive the team and daily operations to provide memorable customer experiences and meet targets.
• Address customer concerns and foster a service recovery culture to enhance customer loyalty.
• Assist in developing hotel budgets and strategic goals.
• Provide leadership to the management team and staff to ensure targets are met and exceeded, maintaining high engagement and motivation.
• Plan and coordinate service delivery across all operational departments to exceed guest expectations.
• Control costs throughout departments and analyze results to identify opportunities for efficiency.
• Hold regular briefings and meetings with the Heads of Department to share guidance, feedback, and seek input for improvements.

Qualifications:

• A degree or diploma in Hotel Management or equivalent.
• Experience as a Director of Operations or Hotel Manager in five-star properties.
• Strong background in Food & Beverage and Room Division Management.
• Excellent leadership, organizational, and communication skills.
• Problem-solving skills and proactivity.
• Knowledge of hotel property management systems.
• Solid command of English; additional languages are a plus.

Location: Triveneto

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