Hotel Manager

Our client is an internationally recognised 5* luxury hotel located in Rome, Italy. They are currently seeking an experienced and service-driven Hotel Manager to oversee day-to-day operations, lead operational excellence across all departments, and ensure the delivery of exceptional guest experiences aligned with luxury hospitality standards.

Requirements

• Minimum 8 years of experience in luxury hospitality operations, with at least 3 years in a senior leadership role such as Hotel Manager, EAM, Director of Operations or Director of Food & Beverage
• Strong background in ultra-luxury or internationally recognised 5-star hotels
• Strong familiarity with LQA audit criteria and Forbes Travel Guide service standards
• Proven expertise in high‑volume hotel F&B operations, including banquet and events management
• Demonstrated ability to lead multicultural teams and maintain exceptional service standards
• Solid commercial awareness with experience in budgeting, forecasting, revenue optimisation, and cost control
• Strong leadership, communication, and stakeholder management skills
• Experience handling VIP guests, high‑profile clientele, and personalised luxury service delivery
• Ability to drive operational excellence while maintaining brand standards and guest satisfaction
• Pre‑opening, renovation, or repositioning experience would be considered an advantage
• Fluent Italian & English communication skills; additional languages (Spanish / French) would be beneficial
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Key Responsibilities

• Oversee the overall day-to-day hotel operations, ensuring seamless coordination across all departments
• Maintain exceptional guest experience standards aligned with luxury hospitality expectations
• Lead, mentor, and develop department heads and operational teams to achieve high performance and service excellence
• Ensure operational efficiency, productivity, and compliance with established brand and company standards
• Monitor financial performance, including budgeting, forecasting, payroll, cost control, and profitability targets
• Collaborate closely with the commercial team to drive revenue performance and guest satisfaction
• Build and maintain strong relationships with VIP guests, owners, stakeholders, and business partners
• Drive employee engagement, team culture, and talent development initiatives
• Ensure compliance with health, safety, security, and local regulatory requirements
• Identify opportunities for operational improvements, service innovation, and overall business growth
• Support strategic planning and execution to strengthen the property's positioning within the luxury hospitality market
• Act as the operational representative of the property and uphold the hotel's reputation and service philosophy