Descrizione dell'offerta
Description
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation/ workplace adjustments process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.
Key job responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management
Collaborate with Stakeholders to determine and finalize accommodation approval/denials
Collaborate with leave of absence case managers
Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
Direct employees to the appropriate resource for answers
Maintain a high volume case load
Maintain system records to ensure accurate and timely information/documentation
Provide training for employees, managers, HR and others in DLS
Adhere to internal SLAs and quality standards
Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Participate in other activities and projects within the DLS program
Maintain regular, reliable and timely attendance
Perform other duties as assigned
Ability to travel as appropriate
The applicable collective agreement for this role is Telecomunicazioni. The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience. The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. Italy - 26,800 EUR gross annually.
Basic Qualifications
Bachelor’s Degree in Human Resources or any related field
Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions
Experience working with Windows, Word, Excel, and PowerPoint
High proficiency in Italian and English
Preferred Qualifications
Knowledge of disability laws regarding access for people with disabilities
Strong time management and ownership of deliverables
Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
Evidence of ability to work with all levels of business
Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
Strong analytical and critical thinking skills
Evidence of ability to build strong relationships and influence others while working in a cross functional environment Experience in providing consultation and training on disability issues
Excellent customer service and communication skills, both verbal and in writing
Ability to thrive in a dynamic, growing environment with minimal direct supervision
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
See below the minimum gross base salary for this position:
Rome, ITA - 26,800.00 EUR Annually
Company - Amazon Italia Services Srl - B97
Job ID: A10425214
#J-18808-Ljbffr
Key job responsibilities
Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
Coordinate the accommodation process and provide end-to-end case management
Collaborate with Stakeholders to determine and finalize accommodation approval/denials
Collaborate with leave of absence case managers
Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
Direct employees to the appropriate resource for answers
Maintain a high volume case load
Maintain system records to ensure accurate and timely information/documentation
Provide training for employees, managers, HR and others in DLS
Adhere to internal SLAs and quality standards
Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Participate in other activities and projects within the DLS program
Maintain regular, reliable and timely attendance
Perform other duties as assigned
Ability to travel as appropriate
The applicable collective agreement for this role is Telecomunicazioni. The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience. The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. Italy - 26,800 EUR gross annually.
Basic Qualifications
Bachelor’s Degree in Human Resources or any related field
Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions
Experience working with Windows, Word, Excel, and PowerPoint
High proficiency in Italian and English
Preferred Qualifications
Knowledge of disability laws regarding access for people with disabilities
Strong time management and ownership of deliverables
Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
Evidence of ability to work with all levels of business
Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
Strong analytical and critical thinking skills
Evidence of ability to build strong relationships and influence others while working in a cross functional environment Experience in providing consultation and training on disability issues
Excellent customer service and communication skills, both verbal and in writing
Ability to thrive in a dynamic, growing environment with minimal direct supervision
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
See below the minimum gross base salary for this position:
Rome, ITA - 26,800.00 EUR Annually
Company - Amazon Italia Services Srl - B97
Job ID: A10425214
#J-18808-Ljbffr
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