I2C DS Collection & Dispute Sr Analyst

I2C DS Collection & Dispute Sr AnalystDePuy Synthes is recruiting for an I2C DS Collection & Dispute Sr Analyst, located in Aprilia, Latina, Italy.Key ResponsibilitiesManage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques.Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO).Monitor collection performance and KPIs against Service Level Agreements (SLAs).Perform AR forecasting, trend analysis, and root cause analysis on payment behavior.Manage Sales Order Releasing activities within defined authority limits.Own end‑to‑end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.Manage non‑disputed credit transactions and revenue reconciliation activities.Provide guidance and escalation support for complex customer and internal issues to expedite resolution.Participate in or support customer negotiations to resolve disputes and improve payment outcomes.Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests.Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams; act as a trusted advisor on collection, dispute, and revenue‑related matters.Support management with ad‑hoc analysis, reporting, and special projects as required.QualificationsEducation: Minimum of a bachelor’s level degree or equivalent, preferably in accounting, finance, or related business discipline.Experience and Skills Required: 2‑4 years of relevant work experience; end‑to‑end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management); strong customer engagement and negotiation skills; analytical and problem‑solving aptitude.Required Knowledge, Skills, and Abilities: Fluent in English (oral and written); proficiency in Microsoft Office and ERP; excellent communication and collaboration skills; ability to work under pressure and as part of a team.Preferred Knowledge, Skills, and Abilities: Knowledge of SAP systems; foreign language capability; CPA, CMA, MBA or other relevant financial certifications.Additional InformationThe position is part of the Global Services Finance team in the Invoice to Cash (I2C) process area, supporting high‑risk, high‑value customer portfolios to ensure timely cash collection, accurate dispute resolution, and compliance with internal controls.Compensation and BenefitsBase Pay Range: €33,700.00 – €54,395.00.Benefits:Annual bonus with target percentage based on performance.Vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave.Well‑being reimbursement and programs for financial, physical, and mental health.Service anniversary and recognition awards.Various insurance plans for employees and eligible dependents.Johnson & Johnson announces plans to separate its Orthopaedics business into a standalone company, DePuy Synthes, expected to be completed within 18 to 24 months. Upon completion, employees in this role will be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an inclusive interview process and accommodation upon request.Do not sell or share personal information. Limit the use of personal information. #J-18808-Ljbffr