Ict – Infrastructure Senior Specialist

At Dompé Farmaceutici, we are not just a pharmaceutical company—we are an innovation-driven organization with over 130 years of experience, committed to advancing science and improving human health. For our office in Milan, we are looking for:

ICT – Infrastructure Senior Specialist

The ICT – Infrastructure Senior Specialist is responsible for the strategic oversight, governance, and continuous improvement of the company’s IT infrastructure, including both on-premise and cloud-based environments. This role is crucial in ensuring the infrastructure meets current and future business needs in terms of availability, performance, security, and scalability, while coordinating external service providers.

Responsibilities:

Infrastructure Governance & Architecture:

• Support the definition and maintenance of standards and roadmaps for IT infrastructure (network, servers, storage, cloud services).
• Ensure operational continuity of global IT infrastructure assets, proactively identifying and mitigating risks.
• Evaluate and recommend on-premise and cloud infrastructure solutions to support business growth and innovation.
• Align systems and platforms with corporate IT strategy and security policies.
• Coordinate support for complex technical issues, ensuring timely resolution and minimal disruption.
• Maintain an accurate inventory of IT infrastructure assets on the CMDB, ensuring proper documentation.
• Oversee IT processes in an international service delivery context, fostering continuous improvement.

Service Provider Oversight:

• Act as the point of contact for external service providers managing infrastructure and network operations.
• Monitor and review performance of managed service contracts (SLAs, KPIs, compliance).
• Participate in service review meetings and lead incident escalations as needed.

Project Management & Execution:

• Lead and coordinate infrastructure projects (e.g., migrations, upgrades, cloud transitions).
• Collaborate with the digital transformation team to support infrastructure delivery within projects and work with the IT security team on risk management, including vulnerability assessments and mitigation plans.
• Gather requirements from internal stakeholders and translate them into technical solutions.
• Ensure projects are delivered on time, within scope, and within budget.

Security & Compliance:

• Work closely with the Information Security team to ensure infrastructure compliance with cybersecurity standards.
• Support audits and compliance activities related to infrastructure (e.g., GDPR, GxP, ISO 27001).

Continuous Improvement:

• Identify opportunities for automation, cost reduction, and performance optimization.
• Stay informed about industry trends and emerging technologies.

Qualifications:

• Bachelor’s / Master’s Degree in Computer Science, Computer Engineering, Electrical Engineering, or a related discipline.
• Experience in a similar role, preferably in the Pharmaceutical or Life-science sector.

Required Skills:

• Experience in managing IT infrastructure, ideally in a hybrid (on-premise/cloud) environment.
• Knowledge of service level, capacity, financial, availability, and IT service continuity management.
• Proven experience with Cloud infrastructure environments (IaaS, PaaS) from main vendors (Azure, GCP).
• Third-party contract and delivery management skills (performance, planning, contract financial management).
• Service management skills for internal customer relationship management.

Preferred Skills:

• Soft skills including teamwork, facilitation, and negotiation.
• Leadership abilities.
• Excellent analytical and technical skills.
• Strong written, verbal, communication, and presentation skills for technical and non-technical audiences.
• Strong planning and organizational skills.
• Effective relational skills for internal customer management.