Import & Export Ops Specialist

Amazon Global Logistics in China is a team of highly experienced logistics professionals, product & program managers and carrier specialists actively participating in Amazon's international expansion goals. We are seeking highly motivated individuals who are interested in providing best‑in‑class logistics service to customers.

Responsibilities

1. Handling assigned daily tasks according to process map and SOP, manage and handle exceptions in daily work. Use knowledge and skills to meet assigned goals and SLA.
2. Collaborating with origin and destination teams to solve issues/requests to secure selling partners' experience.
3. Handling problems with minimal visible risks or roadblocks, troubleshooting problems with no existing procedure or SOP with LSPs; evaluating compliance risks and escalating roadblocks.
4. Connecting with customers with excellent communication skills and identifying customers’ needs through daily contact for service development.
5. Working on standardization and Kaizen among internal function partners to improve operation efficiency and service quality.
6. Acting as the team process expert to co‑work with stakeholders on process improvement and UAT testing for new features.
7. Taking additional duties assigned by leadership as business‑related services and expanding operation scope.
8. Supporting new initiatives and new programs to drive operational excellence in terms of speed, cost, and service quality.

Basic Qualifications

• Bachelor's degree and 5+ years of international ocean freight operations experience
• Proficient written and oral communication skills in both English and Chinese
• Experience in customer service or operations roles in cross‑border logistics
• Strong ownership mindset and bias for action

Preferred Qualifications

• 1+ years of project management and implementation experience
• Knowledge of general AI tools
• Quick and keen learner
• Experience using data and metrics to drive improvements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.