Information Systems Analyst – Crm And Service Area

Position The resource will join a team dedicated to the management and evolution of software supporting customer management, including:

CRM (Customer Relationship Management)

Service and Field Service

Customer Portal

Vertical software and custom solutions

Main responsibilities

Application maintenance of CRM and Service systems, including any custom‑developed software

Gathering and analysis of functional requirements expressed by internal stakeholders

Proposal and implementation of application solutions aligned with business needs

Collaboration with technical teams and stakeholders to ensure proper system evolution

User support and training on the use of implemented solutions

Requirements At least 3 years of experience in the role of functional or application analyst.

In-depth knowledge of Microsoft Dynamics CRM 365 modules, with a focus on:

Sales, Marketing, Service, Field Service

Ability to perform basic customizations on Dynamics CRM 365

Strong analytical skills, problem‑solving orientation, and a team‑working attitude

A degree in STEM disciplines (Computer Science, Engineering, Mathematics, Physics, etc.) or an equivalent qualification is considered a plus.

Other information

Dynamic and constantly evolving environment

Focus on people and their professional growth

On‑site cafeteria

Health insurance

Location Information Systems Analyst – CRM and Service Area • Pianoro, IT

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