Inside Sales Account Manager - Italy (Milan)

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life‑changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Inside Sales Account Manager

Italy (Milan) – Onsite 3 days per week. Hybrid working is available.

Please apply with your English CV*.

About the role

As Inside Sales Account Manager at Illumina, you will have ownership of inside sales across part of the region and will be responsible for implementing a strategy to develop existing accounts and source new ones. Working together with Field Sales and your Inside Sales Manager will maximize revenue on your territory.

Responsibilities

• Manage the customer sales process for the Mediterranean territory (e.g., Italy and Greece) via phone and email, and conduct field visits as required to advance opportunities.
• Meet sales targets and forecast accurately, maintaining up‑to‑date contact and opportunity information in the CRM database.
• Engage with existing customers and qualified leads, guide them to Illumina products that best meet their needs, coordinate with internal resources to address questions or objections, provide budgetary pricing, create and submit individualized quotes, and close the sales process through order receipt.
• Prospect new accounts individually or with the Lead Generation Specialist team to discover new opportunities.
• Collab­orate with the wider sales team, including TAMs, ISAMs, Sales Specialists, and the Service Contracts team.
• Establish and maintain strong, positive, and productive relationships with customer accounts, including product end‑users, management, and purchasing contacts.
• Track and report all activities to managers.

Preferred Background, Skills, and Experience

• Fluency in English and Italian required; Portuguese and/or Greek considered an advantage.
• Knowledge of genetic analysis techniques (PCR / NGS / Sanger etc.).
• Ability to quickly grasp and master highly technical concepts and articulate them clearly to others.
• Outstanding listening, verbal, and written communication skills—articulate and quick thinking.
• Team‑goal oriented with a focus on achieving team sales performance metrics.
• Detail‑oriented and able to focus in a fast‑paced environment.
• Proven successful sales experience with a technical product line a plus, but other sales experience will also be considered.

Benefits

Illumina’s employee benefits are industry‑leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, lifestyle allowance, employee stock purchasing program, volunteer time off and much more.

Why you

Your communication skills across telephone and email enable you to build strong relationships with customers and channel partners, establishing you as a trusted partner. You enjoy getting to know customer needs and can anticipate what will make them a satisfied customer of Illumina, guiding them through our product portfolio and addressing any questions they have.

If you want to push boundaries and join a culture fuelled by innovation, collaboration, and openness, this role could be for you. If you want a brilliant, fast‑paced, mission‑driven environment, then Illumina is the place for you.

Illumina is an equal‑opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process.

This role is not eligible for visa sponsorship. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.