Inside Sales Account Manager

Overview

Pallecon is CHEP's reusable container solutions business, helping manufacturers move raw materials and ingredients through sustainable, reusable supply chains across Europe. Through our circular pooling model, we support customers in reducing waste, improving efficiency and driving operational performance. The Opportunity:

We are looking for an Inside Sales Account Manager to manage a portfolio of small and medium‑sized customers across Europe. This role combines customer relationship management, commercial support and account growth within a fast‑paced international environment. What You'll Be Doing:

Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimisations. Collaborate with cross‑functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency and business ease. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimising operational processes. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives. Manage a portfolio of customer accounts remotely through phone, Teams and email. Build and maintain strong customer relationships. Support contract renewals and pricing discussions. Investigate and resolve customer issues and disputes. Manage account profitability and forecasting. Identify opportunities for growth and lane expansion. Collaborate with cross‑functional teams across Europe. What We're Looking For:

Fluent Italian and English. Additional European language skills are advantageous, particularly Dutch. Background in customer service, account management, inside sales or commercial support. Strong communication and organisational skills. Customer‑focused mindset with strong problem‑solving abilities. Ability to prioritise effectively across a large portfolio. Comfortable working independently in a virtual environment. Why Join Us?

Excellent entry point into a commercial sales career. Exposure to customers across multiple European markets. Opportunity to manage your own portfolio and influence business growth. Flexible remote working environment. Collaborative and supportive international team. Development opportunities within a growing European business. Salary (Italy)

43,280 – 56,000€ per year 10% annual bonus Impiegato 1 livello - CCNL Commercio. All CCNL provided benefits applicable to this level are included Meal vouchers Employee Assistance Programme (EAP) Option to participate in company share scheme Life Insurance Personal Accident Insurance Remote Type

Hybrid Remote Skills to succeed in the role

Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers Equal Opportunity Employer Statement

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Location

Milan, Lombardy, Italy

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