Inside Sales Specialist

Ready to elevate the creativity of our brands? At Fedrigoni, we have a strong ambition to amaze the world by transforming our industry, achieving new levels of innovation, elevating creativity, and building a sustainable future while growing rapidly. We want to reinvent the boundaries of what our industry can do. We’re empowered to make that happen. Taking responsibility. Taking ownership. Taking risks. Yes, the journey can be challenging, yet we are supported and empowered to perform. We are trusted to be accountable and responsible for our decisions. Everyone gets to push their potential to the full. Discover Extraordinary Every Day.

Role Overview

Reporting to the Inside Sales Manager, you will be part of our Inside Sales Team, based in Milan. You will play a key role in achieving our ambitious customer acquisition and revenue growth objectives, focusing both on increasing our existing accounts as well as acquiring new business.

Key Responsibilities

• Make outbound calls to identify new opportunities and reach sales targets, understanding clients’ needs and offering the most suitable solutions.
• Grow business with the existing accounts assigned to you (both small and medium players).
• Build long‑term relationships with new and existing customers based on trust, becoming also their point of reference for any queries regarding products.
• Search and qualify new leads (e.g., call dormant accounts, obtain leads from vendors, references, agents, web searches).
• Communicate clients about the launch of new products and illustrate product characteristics and highlight its competitive advantage.
• Prepare product offers/quotes and finalize sales.
• Upsell and cross‑sell to existing customers.
• Enter and manage orders up to dispatch using SAP.
• Engage with agents when a client requests an in‑person visit or when a large opportunity is identified.
• Keep the CRM up to date with client information and phone calls made, tracking performance and sales metrics.

Required Qualifications

• Bachelor/Master Degree in Economics, Marketing or related fields.
• Previous experience in Inside sales roles (tele‑selling) in a multinational environment (B2B is a plus).
• Fluency in Italian and English.

Skills & Experience

• Commercial attitude and strong customer orientation.
• Strong communication skills and the ability to connect and interact with prospect customers.
• Well‑developed customer sensitivity, pleasant communication and social skills to build long‑term professional relationships.
• Goal oriented, curious and eager to learn, with a hands‑on approach.
• Experience in using SAP and reporting sales performance in a CRM, Power BI or similar software.

What You Can Expect from Our Selection Process

Interviews with the HRBP Sales & Marketing and Internal Sales Manager.

Location: Italy, Milan (Piazzale Lodi).

Legal Notice

We are happy to make any reasonable adjustments to the recruitment process to accommodate your needs.

Ready to start your new exciting journey with us? Come Discover Extraordinary Every Day.

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