Installed Base Manager

• Take ownership of installed base management across Europe, with a key focus on the Southern European cluster (Spain, Portugal, Italy, France)
• Deep dive into data: cleansing, structuring and continuously improving data quality to enable accurate, actionable insights
• Analyse performance trends across the installed base, identifying risks, opportunities, and untapped growth potential
• Turn data insights into commercial action; partnering with sales, service and product teams to drive cross‑selling, upselling and lifecycle value
• Build strong relationships with key customers, ensuring we maximise satisfaction and proactively address future needs
• Promote adoption of upgrades, services and new features to increase value across the installed base
• Act as the go‑to expert for installed base topics across the hub, providing insight and guidance to stakeholders
• Deliver clear, data‑led reporting and recommendations to senior leadership
• Shape and influence best practices, tools and methodologies for installed base management across Hitachi Energy

Requirements

• Bachelor’s degree or equivalent experience in Business, Engineering, Marketing or similar (Master’s preferred)
• Proven experience (5+ years) in installed base management, customer success, product management or a highly analytical commercial role
• Strong track record of working with complex datasets; with a genuine interest in digging into data and making sense of it
• Experience translating data insights into business decisions and revenue growth
• Strong understanding of customer lifecycle management and value optimisation
• Confident communicator with the ability to influence a wide range of stakeholders across different countries and functions
• Highly analytical mindset, with strong problem‑solving skills and attention to detail
• Comfortable working both independently and as part of a cross‑functional, international team
• Experience with CRM tools (e.g. Salesforce) and data/reporting platforms