IOS Mission Manager

Role Purpose

• Act as the owner of commercial customer contract delivery, accountable for delivery on time and on cost, meeting contractual obligations and ensuring customer satisfaction.
• Serve as the main customer interface throughout the mission lifecycle (customization, build, launch, and operations).
• Lead program reporting to the Service Manager, BU leadership, and customers, ensuring transparency and alignment.
• Coordinate the end-to-end execution of spacecraft missions, integrating technical, commercial, and operational dimensions.

Key Responsibilities

• Plan and manage missions end-to-end, from design and customization to launch and in-orbit operations.
• Ensure adherence to cost, schedule, and performance baselines defined in customer contracts.
• Integrate spacecraft build, payload customization, ground systems, launch providers, and operations into a cohesive mission plan.
• Act as the primary point of contact for customers on mission execution.
• Provide regular updates and formal reports to customers, ensuring transparency on progress, risks, and performance.
• Monitor contract deliverables, milestones, and acceptance processes.
• Manage internal and external resources (engineering, suppliers, subcontractors) to deliver on mission requirements.
• Develop and maintain mission budgets, schedules, and resource allocation plans.
• Identify mission risks (technical, schedule, financial, regulatory) and implement mitigation strategies.
• Ensure compliance with space industry standards, licensing, and regulatory requirements.
• Deliver accurate and timely program reports to the Service Manager, BU leadership, and customers.
• Conduct mission reviews, lessons‑learned sessions, and provide recommendations for improvement.
• Maintain full documentation of mission execution, including risk logs, financial tracking, and customer correspondence.

Required Skills & Experience

• Degree in Aerospace Engineering, Systems Engineering, or related field.
• Minimum 3 years of experience in mission management.
• Familiarity with space industry standards (ECSS, NASA, ESA, ISO) and regulatory compliance.
• Proven track record delivering complex missions or aerospace programs under customer contracts.
• Experience working with multiple stakeholders/customers in a single mission/program.
• Strong expertise in program/project management within aerospace or space missions.
• Ability to manage cost, schedule, and resources effectively.
• Proven capability to interface directly with customers and manage their expectations.
• Solid understanding of commercial contract delivery in a technical/regulated industry.
• Working knowledge of spacecraft lifecycle (customization, build, launch, operations).
• Strong skills in risk management, reporting, and cross‑functional coordination.
• Excellent communication, negotiation, and stakeholder management skills.

Performance Indicators

• Missions delivered on time, within budget, and meeting scope.
• Customer contractual obligations achieved without penalties.
• Number of mission objectives successfully achieved.
• Customer satisfaction scores (post‑mission feedback).
• % of mission risks identified and successfully mitigated.
• Timeliness and quality of program reporting to Service Manager and BU leadership.
• Quality of lessons‑learned and process improvement adoption.

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