IS Application Manager for Communications

Experteer Overview

As Head of Information Systems - Application Services, you will drive global service delivery and governance for ABB Robotics’ IS landscape. You will own the application portfolio, roadmap, and cross-functional performance, aligning IS capabilities with business strategy. You’ll lead a geographically dispersed team and coordinate internal and external stakeholders to ensure high-quality, compliant services. This role offers strategic influence, operational discipline, and the chance to shape how ABB Robotics scales its digital backbone in a fast-moving, innovation-driven environment. Your work directly supports ABB’s mission to advance robotics across industries.

Retribuzione / Benefits

• Own and govern the application portfolio and roadmap to maximize adoption and alignment with business strategy
• Lead service delivery across internal IS teams, GBS IS units, and external suppliers, ensuring SLAs and OLAs are met
• Bridge business needs with IT by validating requirements and ensuring services meet customer expectations
• Manage financial accountability including budget ownership and cost allocation
• Ensure data quality and alignment with IPE requirements through iterative business collaboration
• Lead incident, problem, and change management to restore services within SLA targets
• Maintain IS governance through reference teams, steering committees, and vendor management
• Contribute to IS strategy with senior leaders to shape the global application roadmap
• Develop and mentor geographically dispersed teams to foster a high-performance culture

Responsabilità

• Master's degree in Information Technology, Business Engineering, or related field
• 5+ years IT experience in application development, configuration, deployment, and maintenance; 3+ years in global leadership role
• Proven track record as an application services leader in a complex, global organization
• Strong experience managing SLAs, OLAs, and vendor relationships in multi-supplier environments
• Experience implementing governance frameworks and scalable processes/tools
• ITIL knowledge is a plus; strong end-to-end process understanding valued
• Excellent negotiation, facilitation, and consensus-building skills
• Fluent in English with strong cross-organizational communication abilities