IT Operations Engineer

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Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.

Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
We’re looking for a Mission Planning and Analysis Engineer, to reinforce the team in our Italy office!
We are looking for a detail-oriented and proactive Mission Planning and Analysis Engineer to join the Copernicus Sentinel-1 Production and Marine Data Store Services. In this role, you will be responsible for conducting mission performance analysis, managing system anomalies, and supporting the installation and maintenance of critical software and databases. Your technical expertise and analytical skills will play a vital role in ensuring the smooth operation and continuous improvement of the Sentinel-1 mission. If you have a background in aerospace projects and are skilled in Linux, databases and integration activities, this position offers an exciting opportunity to be involved in Copernicus Ground segment operational activities.
Main Responsibilities
As Mission Planning and Analysis Engineer you will be responsible for:
Mission Performance Analysis

• Conduct comprehensive performance analysis for the Sentinel-1 mission and Marine Data Store data dissemination, ensuring that system behavior aligns with expected outcomes.
• Perform end-to-end analysis of the mission in the context of the Services, identifying trends, and conducting regular assessments to ensure mission and service objectives are met.
  

Trend Analysis And Support

• Support trend analysis for the Sentinel-1 production servicce, identifying deviations from expected performance and reporting findings to relevant stakeholders.
• Analyze mission data to support system enhancements and ensure optimal performance across the production service.
  

Anomaly Reporting And Resolution

• Identify, document, and report system anomalies encountered during operations.
• Collaborate with the operations team to troubleshoot, escalate, and resolve anomalies in a timely manner.
• Provide support to dedicated Anomaly Review Boards (ARB), contributing to technical discussions and resolution strategies.
  

Software Installation And Maintenance

• Oversee and support the operations team to install, configure, and maintain mission-critical software on Linux virtual machines (VMs) for data processing, data dissemination and analysis.
• Ensure all mission-related software and tools are up to date and perform efficiently within the production environment.
  

Database Management

• Manage and maintain Postgres and Influx databases used for Sentinel-1 mission metrics data storage.
• Ensure data integrity and availability, and implement performance optimizations as needed.
  

Dashboard Creation And Management

• Design, create, and maintain Grafana dashboards to visualize key performance metrics for the Sentinel-1 mission and Marine Data Store timeliness.
• Ensure dashboards provide accurate, real-time data for monitoring and reporting purposes.
  

On-Call Support

• Provide support to the on-call operations team during weekends and holidays, ensuring mission continuity and prompt resolution of any operational issues.
• Successful Candidate.
  

Successful Candidate
Technical Expertise

• Strong proficiency in Linux operating systems, particularly in managing and troubleshooting virtual environments.
• Advanced Bash shell scripting skills for automating system tasks and enhancing operational workflows.
• Hands-on experience with Postgres and Influx databases.
• Proficient in creating and managing Grafana dashboards for real-time data monitoring and visualization.
  

Ticketing Systems And Issue Management

• Familiarity with ticketing systems such as Jira for tracking issues, managing anomalies, and reporting status updates.
  

Problem Solving And Analytical Skills

• Strong analytical and problem-solving skills, with the ability to interpret and respond to complex mission data.
• Ability to anticipate and recognize potential issues, ensuring prompt resolution before they impact mission operations.
  

Educational Background

• Bachelor’s or Master’s degree in Aerospace Engineering, IT, Computer Science, or a related field.
  

Experience

• At least 1 year of experience working in similar projects, ideally involving Earth Observation (EO) systems or satellite missions.
• Proven experience in managing incidents and resolving anomalies within mission-critical environments.
  

Technical Knowledge

• Experience with incident and anomaly management processes, including participation in Anomaly Review Boards (ARB).
• Knowledge of best practices for writing operational procedures and status reports, ensuring clear communication with the broader team.
  

Software And Tools

• Experience with ITIL and Agile methodologies for service management and project execution.
• Understanding of mission performance trends, data analysis, and the ability to derive actionable insights from complex datasets.
  

Desirable Skills
It would be value added having the following skills:

• Orchestration tools: Terraform, Puppet.
• Configuration management tools: Ansible.
• Containerization: Docker, Kubernetes.
• Databases: PostgreSQL, SQL, InfluxDB, Solr.
• Monitoring & Analysis: Grafana, Nagios.
• Cloud & Storage Technologies: S3.
• Version Control: Github.
  

About Serco
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Defense and Space Manufacturing

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