IT Operations Manager

For a client leader in industrial sector, we are searching for the IT Operations Manager responsible for overseeing the organization's IT infrastructure, management cross-functional IT tasks including systems software, hardware, databases, data and voice networks, data processing operations, and user technology support, and conducing cost/benefit analysis for IT project.

Key Responsibilities

Operational Management

• Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently.
• Manage and monitor EIT infrastructure and services to ensure availability and performance.
• Coordinate and lead the local IT teams to deliver consistent and high-quality support.
• Ensure the stability, availability and performance of IT services, acting as a local operational point of contact.
• Oversee hardware, software, database, network (data and voice) and workplace technology environments.

Incident and Problem Management

• Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers.
• Implement and maintain incident and problem management processes in alignment with ITIL best practices.

Service Delivery

• Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Monitor service delivery performance and implement improvements to enhance service quality and efficiency.
• Act as the operational Service Owner for IT services, ensuring quality, reliability and customer satisfaction.
• Identify and implement continuous improvement measures to enhance operational efficiency and service quality.

Project Management

• Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following global defined standards.
• Coordinate with cross-functional teams and stakeholders to ensure successful project delivery.
• Manage relationships with external vendors and service providers, ensuring they meet their contractual obligations.
• Manage contracts performance and ensure the delivery of quality services.
• Develop and manage the EIT operational budget for the assigned country(s) or cluster.
• Monitor expenses and ensure adherence to budgetary constraints.
• Conduct financial analysis related to IT operations, identifying cost‑saving opportunities and efficiencies.
• Provide financial forecasts and projections for IT projects and operational activities.

Compliance and Security

• Ensure compliance with corporate EIT policies, standards, and regulatory requirements.
• Implement and maintain EIT security measures to protect organizational data and systems.
• Lead, mentor, and develop the local IT team, fostering a culture of continuous improvement and professional growth.
• Conduct regular performance reviews and provide feedback and coaching to team members.

Communication and Collaboration

• Act as the primary point of contact for IT‑related issues within the assigned country(s) or cluster.
• Collaborate with global and regional IT teams to ensure alignment with overall IT strategy and initiatives.

Stakeholder Management

• Act as the primary point of contact for EIT‑related issues within the assigned countries or cluster.
• Engage and collaborate with local and regional IT and business stakeholders to ensure alignment with overall EIT strategy and initiatives.
• Coordination of the resources available to support end users and projects.