IT Operations Manager

We are Decathlon’s Digital & IT teams.

At DECATHLON DIGITAL, we're transforming global digital sports experiences to elevate how customers and employees sustainably play, train, and connect in more than 70 countries.

With offices in Paris, Lille, Amsterdam, and international locations, we bring together more than 5,000 software engineers, product managers, and data experts to build and scale great products centered around our users’ needs.

We support Decathlon Italy business.

Supporting the new global strategy, we technologically boost and standardize the solutions adopted, empowering the Decathlon sport market to the next level.

About The Job

• As the leader of the Italian IT Operation Team, your main focus will be:
• Strategy: Responsible for co-building the strategy for domains with your team and participating in defining the IT strategy for the country, considering internal (international) and external (market) factors.
• Support and Operations: Accountable for the quality of the IT Solutions that comprise the country's Catalog.
• Listening to Needs: Responsible for fulfilling the expressed needs of IT Solution users, in alignment with the Business Model.
• Business Acceleration: Create value with IT Solutions to contribute to the Country Project.
• Human Development: Foster the development of IT talent in Italy.
• Security: Responsible for the security of the country's Information System.
• Economic: Responsible for optimizing IT costs in Italy, collaborating on budget forecasts, managing the IT Profit and Loss (P&L), and optimizing the Total Cost of Ownership (TCO) of IT solutions within your scope.

TECHNICAL ENVIRONMENT

• Collaborative Tools : Google Workspace Suite, Miro
• Atlassian Suite : Jira, Confluence
• ITSM Platform : for organized and efficient support
• MDM Tools : Mobile Device Management for hardware remote check and support
• Operations Devices / Servers / Laptops / Printers / Tablets…

RESPONSIBILITIES

Mainly To Guarantee

• Technical training of site users
• Support to users for the right IT solutions
• Site opening process from an IT perspective
• IT security on your sites
• Your IT products meet user needs
• Connection to national/international ecosystems
• Expertise on your products
• Smooth operation
• Improvement and maintenance of high-performance mechanization solutions adopted

PROFILE

• Excellent leadership and people management skills.
• Problem-solving skills in complex environments, with the ability to cooperate with a distributed team.
• Multilingual skills to communicate with a diverse customer base.
• Strong planning and organizational skills to prioritize tasks and deliver on time.
• Proven record of achieving service KPIs and customer satisfaction targets.
• Experience in implementing service improvement initiatives and managing service quality standards.
• Familiarity with service management frameworks such as ITIL or Six Sigma.

WHAT WE OFFER

• An active role in the IT community, with opportunities for learning and contribution.
• Skills development paths to support your success.
• Regular meetings with your leader to address challenges and team support for technical needs.
• Growth in execution and effectiveness, including hardware configuration and following the ITIL Support Model.

DIVERSITY and INCLUSION statement

Decathlon is committed to inclusion and non-discrimination, acting daily in favor of disability, seniors, social diversity, and gender equality. Recruiting diverse personalities and talents is a key challenge, fostering innovation and performance.