IT Service Catalogue Management Specialist

Job Description

We are looking for a Service Catalogue Management Specialist capable to interact with Service Owners and Service Managers to discuss high level requirements identifying standard common approaches

Key responsibilities of the role will include:

• Manage IT Services and Service Offering leveraging on ServiceNow CSDM module
• Identify and improve service pricing definition rules and related interaction with the Service Catalogue Create and maintain measure on ServiceNow used as SLA, Underpinning contract and OLAs
• Produce, maintain and evolve customer reports and dashboard in PowerBi for the visibility of CTOs and Customers
• Monitor the service performance leveraging on SLAs configured and the dashboard realized, managing recurrent touchpoint with Service Owners/Managers to identify areas of improvement

Requirements

Our ideal candidate will meet the following requirements:

• At least 2 year working experience
• Italian and English working proficiency. Other languages (German) is a plus

Soft Skills:

• Ability to work in a team, managing different aspects/concepts simultaneously
• High attention to detail and ability to produce high quality deliverables within tight timescales
• Proactivity and adaptability
• Analytical and critical thinking
• Strong motivation

Company Profile

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.