IT Service Desk Specialist

IT Service Desk Specialist role at Pixartprinting - a Cimpress Company .

Pixartprinting is an online printing service provider specializing in customised catalogues, magazines, packaging, textile prints and more. We handle 15,000 orders per day with a team of 1,200 professionals delivering high‑quality services.

Position

We are looking for a motivated, experienced and passionate IT professional to join our team in Quarto d’Altino (VE) and Lavis (TN) . In this role you will provide high‑level support to our internal customers, installing, maintaining and upgrading hardware and software, configuring initial set‑ups, troubleshooting and training.

Responsibilities

• Analyse and resolve end‑user issues.
• Manage onboarding of new hires: Active Directory registration, access rights, security and collaboration tool installation.
• Investigate network connection and configuration problems.
• Prioritise urgent issues and forward to relevant teams when necessary.
• Collaborate with other teams to implement and maintain IT procedures and guidelines.
• Promote awareness and compliance with IT procedures among employees.
• Install and deploy hardware and software as needed.
• Manage Windows, Mac, Linux and Android devices.
• Manage phone, communication and printing devices.
• Maintain software licence inventory.
• Maintain positive relationships with external vendors.
• Provide remote and on‑site support, including periodic visits to the Lavis plant.
• Handle tickets and asset data entry.

Qualifications

• Minimum 5 years of experience in an IT Service Desk team.
• Strong communication skills with both technical and non‑technical stakeholders.
• Customer‑orientated mindset.
• Excellent troubleshooting and problem‑solving abilities.
• Advanced knowledge of common hardware/software solutions in large enterprises, including Active Directory, Entra ID, Microsoft O365.
• Experience with ticketing systems such as Jira, Zendesk, ManageEngine or similar.
• Ability to support a medium‑large community (300+ users).
• Documentation skills for IT processes and procedures.
• Teamwork attitude.
• Good command of English.
• Availability for travel (1 week/month to the Lavis plant).

Benefits

• A Great Place to Work® certified company with an inclusive environment.
• Permanent contract.
• Smart working with flexible hours.
• Complete medical insurance.
• Exclusive leisure and hobby concessions.
• Training courses to develop skills.
• Comprehensive welfare and benefit package.
• Company‑provided lunch with a monthly meal‑voucher carnet.
• Performance‑management system with personal feedback.

Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle Leggi 903/77 e 125/91 e a persone di tutte le età e nazionalità ai sensi dei Decreti Legislativi 215/03 e 216/03.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology
• Printing Services

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