IT Service Specialist
Descrizione dell'offerta
Require Experience and Education :
Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field
Experience in IT field, Enterprise IT governance, Information Governance, Business Continuity, and Data Protection
Experience in developing technology roadmaps, accounting for rapidly evolving solutions
Possession of the following skills (Reference: Skills for the Information Age version 9 (SFIA 9
Requirements definition and management (REQM)
Service level management (SLMO)
Service catalogue management (SCMG)
Solution architecture (ARCH)
Availability management (AVMT)
Business process improvement (BPRE)
Capacity management (CPMG)
Financial analysis (FIAN)
Experience on the requirements above can be supported with:
~ Proven experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)
~5+ years of relevant professional experience in the IT field
~ Proven experience in business process management and improvement
~ Previous experience in international, multicultural work environments is a plus
Role :
Support and contribute to the development and/or updating of IT directives and policies in compliance with organizational needs
Support and contribute to the development of solution architectures to ensure efficient and reliable IT services
Support the definition of service availability and capacity to meet organizational goals
Improve business processes to enhance IT service delivery
Align service design with enterprise IT strategy and organizational objectives
Support the development of standards, procedures, and guidelines for implementing data protection and business continuity
Analyze business processes; identify alternative solutions, assess feasibility, and recommend improvements
Support business impact analysis and risk assessments, identifying potential threats and assessing their impact
Assist in defining the business processes and information requirements to support the organization
Support the development of the service catalogue and identification of service lifecycle needs
Provide support to various IT and service-related activities as directed by the IT leadership
Carry out other unspecified duties as directed from the supervisor
Bachelor’s or Master’s degree in Information Technology, Computer Science, Engineering, or a related field
Experience in IT field, Enterprise IT governance, Information Governance, Business Continuity, and Data Protection
Experience in developing technology roadmaps, accounting for rapidly evolving solutions
Possession of the following skills (Reference: Skills for the Information Age version 9 (SFIA 9
Requirements definition and management (REQM)
Service level management (SLMO)
Service catalogue management (SCMG)
Solution architecture (ARCH)
Availability management (AVMT)
Business process improvement (BPRE)
Capacity management (CPMG)
Financial analysis (FIAN)
Experience on the requirements above can be supported with:
~ Proven experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL)
~5+ years of relevant professional experience in the IT field
~ Proven experience in business process management and improvement
~ Previous experience in international, multicultural work environments is a plus
Role :
Support and contribute to the development and/or updating of IT directives and policies in compliance with organizational needs
Support and contribute to the development of solution architectures to ensure efficient and reliable IT services
Support the definition of service availability and capacity to meet organizational goals
Improve business processes to enhance IT service delivery
Align service design with enterprise IT strategy and organizational objectives
Support the development of standards, procedures, and guidelines for implementing data protection and business continuity
Analyze business processes; identify alternative solutions, assess feasibility, and recommend improvements
Support business impact analysis and risk assessments, identifying potential threats and assessing their impact
Assist in defining the business processes and information requirements to support the organization
Support the development of the service catalogue and identification of service lifecycle needs
Provide support to various IT and service-related activities as directed by the IT leadership
Carry out other unspecified duties as directed from the supervisor