IT Solutions Design Lead

In this role, you will lead end-to-end solution design for Service Business Solutions, collaborating with Technical and Enterprise Architects to align business aims with technology. You will translate complex requirements into fit-for-purpose architectures and oversee design and option assessment across Salesforce, SAP S/4HANA, MuleSoft, and cloud-native solutions. You'll drive evaluation of new tools, support commercial decisions, and own the future-state integration blueprint. You will also bridge business stakeholders and IT, contribute to PoC initiatives, and help shape a scalable, integrated IT landscape.

• Partner with Technical and Enterprise Architects to define and evolve end-to-end solution and platform strategy
• Translate business demands into solution designs and assess functional, architectural, and integration implications
• Lead solution design and option assessment across Salesforce, SAP S/4HANA, MuleSoft, AI-based solutions, and cloud-native architectures
• Identify and assess new tools and technologies for the Service IT landscape
• Support commercial and delivery decisions by evaluating proposals and delivery approaches
• Own and maintain the overall solution architecture, landscape, and future-state integration blueprint
• Review supplier deliverables against requirements and provide feedback
• Contribute to innovation and PoC initiatives with hands-on collaboration with architects and developers
• Act as a bridge between business stakeholders and IT with strong integration knowledge and stakeholder management
• 10+ years of experience in solution, application, or platform architecture in large enterprises
• Strong business process knowledge in at least two domains (Installed Base Management, Field Service Management, Asset Performance Management, Tools Management, Customer Portal, Sites Management)
• Hands-on experience with Salesforce, SAP S/4HANA, MuleSoft, and cloud-based integrations
• Understanding of integration patterns, API-led architectures, and event-driven solutions
• Experience leading or influencing technical teams; development background with solution ownership readiness

In this role, you will lead end-to-end solution design for Service Business Solutions, collaborating with Technical and Enterprise Architect…