IT Support Engineer

Company Overview

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top‑tier support and managed services. We are committed to delivering cutting‑edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Position: IT Support Engineer - EUC L2

Location: Bolzano, Italy

Position type: Independent contract

Key Duties / Responsibilities

Job Description

• The Band 2 – Network Technician will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.
• The candidate will also need to facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
• Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
• Providing fault analysis to customer's various core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite.
• Ideal candidate should have 2-3 years’ experience in Windows Desktop support.

Position Responsibilities and Functions

• Provide first/second level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Have broad experience in IT with basic understanding of networks, servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project‑based environment requiring flexibility and teamwork.
• Perform other duties as assigned.

Candidate Required Minimum Qualifications and Skills

• Bachelor's degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 18 months of IT experience.
• Windows 7‑10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti‑virus solutions, Helpdesk ticketing systems.
• Mobile device management including iOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem‑solving skills.
• Adaptable and flexible in a fast‑changing industry and work environment.
• Willing to work off‑hours and weekends when required for projects or emergency support.

Equal Employment Opportunity Statement

AVASO Technology Solutions (referred as "Avaso") do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, gender, sexual orientation, gender identity, pregnancy, genetic information, disability or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.