IT Support Specialist - (Freelance / Backfill)
Descrizione dell'offerta
Job Title: IT Support Specialist
Location: San Felice sul Panaro, Modena, Italy
Job Summary:
Infosys is looking for an IT Support Technician to provide on-site and remote technical support. The role involves workstation setup, OS installation, user account management, incident handling, and vendor coordination. Strong troubleshooting skills and clear communication are essential.
Key Responsibilities:
- Install and support desktop operating systems and hardware
- Manage user accounts (creation, modification, deactivation)
- Support IT onboarding and equipment provisioning
- Handle incidents and service requests using knowledge base resources
- Provide remote and in-person technical support
- Coordinate with vendors for extended issue resolution
- Monitor system performance and escalate issues when needed
- Support security and continuous improvement tasks
- Experience in IT/Desktop support
- Proficiency with Windows OS and Active Directory
- Strong communication and problem-solving skills
- Familiarity with IT ticketing systems (e.g., ServiceNow, Remedy)