IT Support Specialist

Location, Type, Skill, Responsibilities & More

IT Support Specialist

Location: Napoli, Italy

Type: Dispatch , On-site

Hours: 10-20 Hours per week

Skills: Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Italy.

Responsibilities

• Provide first- and second-level support and resolve customer issues efficiently.
• Work with third-party vendors to remediate complex AV-related issues when required.
• Communicate clearly and promptly regarding issue status and resolution.
• Maintain accurate and up-to-date ticket records for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and authorized Cisco Jabber applications.
• Possess basic knowledge of macOS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to identify and resolve network connectivity and workstation hardware/software issues.

Requirements

• Must hold a valid work permit in Italy.
• Proficiency in English & Italian language is mandatory.
• Several years of experience in a similar role are required.

Apply now: send your English CV with the position title in the subject line, and include your WhatsApp contact number, as soon as possible to

Salary: Negotiable

Apply Now!