IT Support Specialist

Join to apply for the IT Support Specialist role at The American University of Rome

The IT Support Specialist will work with the Computer Services Team. They will be primarily responsible for providing general computer and IT assistance to computer system users. They will provide 1st and 2nd level support to troubleshoot and identify solutions for client‑side hardware and software support requests. The IT Support Specialist will also be responsible for supporting and maintaining instructional AV equipment and servicing the various computer labs on campus.

Key Responsibilities

• Maintain and oversee the operating order of AUR’s Windows desktop computers and laptops. This entails onboarding new devices, installing and managing applications, and overseeing updates and security patches.
• Provide computer and general IT support to end users (faculty, staff and students).
• Manage the IT stockroom and inventory system for instructional and administrative equipment, ensuring that the system reflects equipment availability and loans.
• Manage AUR’s printing and photocopying system by providing 1st level support to all copiers and printers on campus, updating drivers when needed and troubleshooting printing issues. Liaise with vendors for 2nd level support when required.
• Create and maintain procedures for the checking in and out of instructional equipment.
• Maintain and service audio/visual and digital equipment located in the various AUR buildings, hosting classrooms and auditoriums. Ensure that faculty classroom needs are met.
• Provide assistance in the use of all audio/visual equipment for university special events, supporting the special lecture series which are frequently scheduled in the evening.
• Actively assist colleagues as needed and contribute as a member of the Computer Services team.

Required Qualifications

• High-level IT skill set and advanced knowledge of Windows systems (operating systems, Microsoft 365, Intune, SharePoint and Office applications). Must be autonomous in providing 1st and 2nd level support.
• Working knowledge of Active Directory, Azure AD, Microsoft GPOs and basic networking concepts.
• At least 3 years’ proven work experience in a similar IT role.
• Competency in the use of audio/visual and instructional equipment (familiarity with system amplifiers, de‑embedders, audio mixers and HDMI technology is desired but not required).
• Strong problem‑solving skills and the ability to undertake independent study of solutions to problems.
• Flexibility with working schedule to cover evening events when required.
• Strong communication skills with the ability to explain complex IT related issues to non‑IT users.
• Advanced spoken English; the candidate must be able to hold conversation with native speakers.
• Demonstrated ability to work across cultures, value differences and adopt an inclusive approach.

Additional Information

• This position is based on the AUR campus in Rome, Italy.
• Candidates must either hold a valid Italian work permit or be willing and able to relocate.
• Reporting line: Reports to the Director of Computer Services; joins a team of three.
• Full‑time; standard shift 10:30/11:00–19:00.

Application & Procedure

Applications MUST be sent to and must include, in PDF format, “HR 10_25 IT Support Specialist” and the candidate’s full name in the subject field.

• Motivation letter of application.

Send your application by November 28th.

Position begins in December/January.

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