IT Technical Infrastructural PM

We are looking for an experienced Project Manager to lead IT Operations and Infrastructure initiatives, managing end-to-end delivery of infrastructure projects across on-premises, cloud and hybrid environments.

The role requires strong delivery governance, stakeholder management and transition-to-operations capabilities, ensuring that projects are executed effectively and smoothly handed over to Operations.

The candidate will operate in a consulting context, coordinating technical teams and vendors, and leveraging tools such as Atlassian Jira and ServiceNow to support project execution and service management processes for our financial credit customer.

Responsibilities

• Manage end-to-end delivery of IT infrastructure projects (on-prem, cloud, hybrid environments)
• Define project plans, timelines and governance structures (planning, execution, monitoring, closure)
• Coordinate internal technical teams and external vendors
• Manage stakeholders at different organizational levels
• Oversee change management, go-live activities and transition to Operations
• Ensure proper handover to support teams, including documentation and knowledge transfer
• Monitor project progress, risks and issues, providing regular reporting
• Ensure adherence to best practices, standards and governance frameworks

Mandatory

• Fluent Italian and English (written and spoken)
• Excellent communication and reporting skills

Detailed Skill Requirements

• Strong knowledge of IT infrastructure domains (networks, servers, cloud platforms, hybrid architectures)
• Solid stakeholder management skills in corporate environments
• Experience in managing go-live, transition and handover to Operations
• Experience in project planning, governance and delivery tracking
• Familiarity with IT Service Management frameworks such as ITIL
• Experience with ticketing and workflow tools such as ServiceNow
• Experience with Agile / hybrid delivery environments and tools such as Atlassian Jira
• Understanding of DevOps practices and tools (CI/CD pipelines, release management)
• Experience in managing infrastructure changes and release processes
• Ability to define and monitor KPIs and SLAs related to IT services
• Experience in risk management, issue tracking and mitigation planning

Nice to have

• PMP, ITIL or equivalent certifications are considered a strong plus
• Proven experience in IT Operations and Service Management contexts
• Continuous improvement of IT Operations and Service Management processes
• Familiarity with cloud platforms (AWS, Azure or similar)

Workplace

Milano – hybrid (1–2 days onsite)

This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.