JCU IT Help Desk Technician - First Level Support

Position

John Cabot University, an accredited American university in Rome, seeks an IT Help Desk Technician - Categorie Protette (L. 68/99) to provide front line, first level support. Under the supervision of the IT Specialists, and as an integral part of a team of IT administration and support, the position entails direct contact with students, faculty, and staff in troubleshooting any IT issue that may arise on campus. The ideal candidate is a dynamic individual with multitasking capabilities who is able to prioritize duties depending on the situation, and must be committed, kind, available, and able to interact in a cheerful, respectful, and professional way with professors, students, and fellow staff.

This is a full‑time (38 hours per week), fully on‑site, one‑year term contract with the possibility of renewal.

Eligibility and Requirements

All applicants must possess valid EU working documents in Italy. JCU cannot sponsor candidates for working visas in Italy for this position. In accordance with L. 68/99, we actively encourage applications from candidates belonging to protected categories and individuals with disabilities for this position.

Equal Opportunity Statement

John Cabot University, a regionally accredited American university in Rome, Italy, is an equal opportunity employer. The University prohibits and will not tolerate discrimination and harassment of any kind based on race, color, ethnic or national origin, religion, sex, age, sexual