Junior Application Support Engineer

Managing requests and incidents escalated from second-level support through ticketing systems Analyzing and resolving application and infrastructure issues Monitoring and supporting document management platforms running on Linux and Windows environments Collaborating with application and infrastructure teams to troubleshoot technical issues Contributing to the evolution of internal tools supporting operational activities Developing and maintaining automation scripts using Bash and Python Managing and enhancing monitoring dashboards and activities using Elastic, Kibana, and Splunk Participating in projects aimed at platform evolution and the introduction of new technologies Requirements

At least 1 year of experience in Application Support, IT Operations, System Administration, or similar roles Knowledge of Linux operating systems Knowledge of Windows operating systems Strong analytical and technical troubleshooting skills Basic scripting knowledge in Bash and/or Python Experience in ticket management and operational support activities Strong interpersonal skills and a problem-solving mindset Good command of the English language Core Competencies

Demonstrates expertise in Application Support and IT Operations, with a strong focus on troubleshooting and resolving technical issues in both Linux and Windows environments. Proficient in developing automation scripts and managing monitoring tools to enhance operational efficiency. Highest-signal resume keywords

Application Support Linux Operating Systems Windows Operating Systems Bash Scripting Python Scripting ATS Optimization Keywords

Hard Skills

Technical Troubleshooting Incident Management Operational Support Automation Development Monitoring Dashboard Management Soft Skills

Analytical Skills Interpersonal Skills Problem-Solving Mindset Industry Keywords

Ticket Management Document Management Platforms IT Operations System Administration Tools & Technologies

Elastic Kibana Splunk

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