Junior HR Services Specialist

Junior HR Service Center Specialist

Job Description

As a Junior HR Service Center Specialist you will be an HR representative delivering high-quality support and guidance to employees, managers, and HR partners. You will serve as the primary contact for HR-related inquiries, ensuring resolution of requests while maintaining a focus on customer experience and process consistency. You will manage multiple HR processes and transactions across the employee lifecycle, provide guidance on HR policies, processes, and systems, and collaborate with an international HR team that values diversity, equity, and inclusion. Responsibilities

HR Service Delivery

Manage HR processes from hire to retire, ensuring compliance with legal requirements and company policies, completion of required documentation, payroll input preparation, and accurate employee records in Workday and SAP. Manage country-specific local processes, verifying requests and documentation and ensuring recording for payroll and compliance. Maintain employee documentation following company and legal requirements (creation, retention and deletion). Resolve HR inquiries submitted through Workday Help accurately and within defined SLAs and quality standards to ensure a positive employee experience. Identify owner for out-of-scope inquiries and collaborate with relevant service teams for smooth resolution. Update and maintain process documentation (SOP) in a timely manner and actively share knowledge. Employee & Manager Support

Act as first point of contact, providing clear guidance on HR policy and processes across core HR areas (hiring and onboarding, data changes, time and leave, separations, benefits, payroll, mobility, etc.). Coach on Workday navigation, process flows, and required approvals, and promote use of employee and manager self-service. Service Quality & Compliance

Follow HR policies, SOPs, and country-specific compliance requirements. Ensure accurate audit trails and proper documentation in cases and systems. Maintain data privacy, confidentiality and compliance with local regulations. Workday & HR Technology

Partner with HR Systems on business process optimization in Workday and leverage technology capabilities, participating in system testing and identification of system and user interface issues. Explore and increase knowledge on AI and automation tools. Continuous Improvement (Operational Level)

Participate in HRSC initiatives aimed at improving service quality and efficiency, supporting regional and global projects. Qualifications

The Essentials - You Will Have

Minimum 1 year of experience working in HR. Bachelor's degree within HR, Business Administration or similar (or equivalent experience with at least 1 year). Language skills: Italian (native or fluent) and English (fluent written and verbal). Service-minded and focused on providing a great customer experience. Attention to detail and ability to meet deadlines. Motivated, independent and forward-thinking. Curious and continuous improvement mindset. The Preferred - You Might Also Have

Knowledge of German, French or Danish. Experience with HRIS systems (Workday, SAP). Experience in an international environment. Benefits

Our benefits package includes volunteer paid time off (available after 6 months of employment for eligible employees), a company volunteer and donation matching program, an on-demand digital course library for professional development, comprehensive mindfulness programs with premium membership to Calm, Employee Assistance Program, personalized wellbeing programs via OnTrack, and other local benefits. Salary range for this position is between 26,480.00 EUR and 39,720.00 EUR annually, which includes all bonuses.

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