Descrizione dell'offerta
Junior IT Service Specialist (m/f/x)
Location: Laives (BZ) – Automotive Division, Röchling Group
Main Responsibilities
Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
Manage and standardize the divisional Service Catalogue across regions.
Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives.
Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management.
Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts.
Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
Ensure adherence to ITIL best practices, security standards, and continuous improvement goals.
Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development.
Qualifications
Bachelor’s degree in Computer Science, Business, Management, or a related field.
Basic knowledge of ITSM and ITIL; ITIL certification is a plus.
Interest in service management, process improvement, and automation.
Familiarity with Confluence and Jira is a plus.
Basic knowledge of Microsoft 365 and Azure AD is an advantage.
Interest in reporting and data analysis tools (e.g., Power BI).
Good English language skills (B2); German is a plus.
Benefits
Dedicated onboarding program.
Flexible working hours, time bank, and paid overtime.
Opportunity to work from home.
Free on‑site parking and a company canteen.
Supplementary health insurance and a complementary pension plan.
Access to the Corporate Benefits web platform and discounts with local businesses.
Opportunity for professional and personal growth in a fast‑paced environment with challenging objectives.
Consistent access to internal and external training programs.
Certified as a Famiglia&Lavoro Audit‑approved entity by the Autonomous Province of Bolzano.
Salary: Gross annual salary starting from 35.000,00 €.
Please indicate any eligibility under Italian Law 68/99 in your application.
In the Automotive division, you will shape the mobility of tomorrow.
#J-18808-Ljbffr
Main Responsibilities
Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
Manage and standardize the divisional Service Catalogue across regions.
Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives.
Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management.
Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts.
Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
Ensure adherence to ITIL best practices, security standards, and continuous improvement goals.
Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development.
Qualifications
Bachelor’s degree in Computer Science, Business, Management, or a related field.
Basic knowledge of ITSM and ITIL; ITIL certification is a plus.
Interest in service management, process improvement, and automation.
Familiarity with Confluence and Jira is a plus.
Basic knowledge of Microsoft 365 and Azure AD is an advantage.
Interest in reporting and data analysis tools (e.g., Power BI).
Good English language skills (B2); German is a plus.
Benefits
Dedicated onboarding program.
Flexible working hours, time bank, and paid overtime.
Opportunity to work from home.
Free on‑site parking and a company canteen.
Supplementary health insurance and a complementary pension plan.
Access to the Corporate Benefits web platform and discounts with local businesses.
Opportunity for professional and personal growth in a fast‑paced environment with challenging objectives.
Consistent access to internal and external training programs.
Certified as a Famiglia&Lavoro Audit‑approved entity by the Autonomous Province of Bolzano.
Salary: Gross annual salary starting from 35.000,00 €.
Please indicate any eligibility under Italian Law 68/99 in your application.
In the Automotive division, you will shape the mobility of tomorrow.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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