Junior Revenue and Reservations Manager

Five-Star Luxury Hospitality | Malta, ON-SITE | € 38,000.00 - € 42,000.00 per annum

Key Details

• Location : St Julian’s, Malta
• Compensation : Competitive + Performance Bonus
• Reports to: Director of Revenue / General Manager
• Requirements : Right to work in Malta or the EU, or European Passport
• Contract: Full-Time, Permanent
• RELOCATION TO MALTA REQUIRED

Overview

Satāya is representing a well-known five-star hotel in Malta currently preparing for one of the island’s most high-profile openings. This is a branded property with strong commercial infrastructure and a team culture built around energy, accountability and genuine guest focus.

As the business moves toward opening, they are looking to bring on a Junior Revenue and Reservations Manager. This is a combined role that sits at the intersection of reservations operations and commercial performance. It’s a genuine dual-function position and a strong platform for someone who wants to develop across both disciplines without being pigeonholed into one.

The role will suit a candidate who is already comfortable running reservations day-to-day and has started to develop real commercial instincts around pricing, distribution and yield. You don’t need to be a fully-fledged revenue strategist, but you do need to understand the principles, work confidently with data, and be willing to take ownership across both functions. There is clear scope to grow into a more specialised position as the property matures.

Scope of Role

1) Reservations Operations

• Day-to-day management of the reservations function, ensuring accuracy, responsiveness and service quality across all booking channels
• Monitoring and managing channel distribution across direct, OTA and GDS to ensure inventory is correctly positioned at all times
• Handling VIP reservations, group bookings and special requests with the care and attention to detail these require
• Collaborating closely with Sales, Marketing and Front Office to ensure alignment on strategy, promotions and guest experience

2) Revenue Management & Commercial Performance

• Supporting the development and implementation of pricing and yield strategies to maximise occupancy, ADR and RevPAR
• Monitoring demand trends, competitor performance and market dynamics to inform pricing decisions
• Analysing reservations data and contributing to weekly and monthly forecasting and performance reporting
• Supporting the optimisation of PMS, channel management and revenue management tools to ensure systems are used effectively

3) Cross-Functional Collaboration

• Working closely with Sales, Marketing and Front Office to align on strategy, promotions and guest experience across the property
• Contributing to revenue meetings with data-driven insights and practical recommendations
• Maintaining strong relationships with OTA partners and distribution contacts to ensure the property is effectively represented across all channels

Ideal Candidate Profile

• Three or more years in hotel reservations or front office, with some exposure to revenue management principles or practices
• Experience in a supervisory or team-lead capacity, even if earlier in tenure
• Solid working knowledge of Opera or a comparable PMS; familiarity with channel management tools
• Commercially aware, with a genuine interest in the revenue and distribution side of hotel operations
• Comfortable working with data, producing reports and drawing practical conclusions from performance metrics
• Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication in English; additional languages are an advantage
• A grounded, collaborative approach with the maturity to work effectively across departments from the outset

Why Our Client

• A genuine dual-function role with scope to develop across both reservations and revenue disciplines
• One of Malta’s most high-profile upcoming hotel openings, with strong brand recognition and commercial backing
• Competitive salary with performance bonus and clear opportunity for career progression as the property grows
• An early-career leadership role in a dynamic, people-first environment that values contribution and initiative

This represents a confidential search conducted on behalf of our client. To protect the privacy of the brand and its high-profile clientele, specific company details will be shared exclusively with shortlisted candidates. If you have not received a response within two weeks, please consider your application unsuccessful at this time.