Keyholder / Arrival Coordinator

Romeloft is hiring: Check-in Representative / Arrival Coordinator

Romeloft is a high-end short-term rental company managing a portfolio of quality apartments in central Rome.

We are looking for a reliable, well-presented and highly service-oriented to join our guest arrival team.

This is a hands-on hospitality role.

The successful candidate will personally perform many guest check-ins across our apartments, while also helping coordinate the daily arrival schedule and making sure every guest receives a smooth, warm and professional welcome.

For Romeloft, the check-in is not just a key handover. It is the guest’s first real impression of the company. We are looking for someone who understands this and wants to represent the brand with care, elegance and confidence.

Main responsibilities

• Personally welcoming guests at Romeloft apartments in central Rome
• Explaining the apartment clearly: keys, Wi-Fi, air conditioning, appliances, building rules and local practical information
• Coordinating guest arrival times with the office and the rest of the team
• Monitoring delays, late arrivals and last-minute changes
• Liaising with cleaning and maintenance to confirm that apartments are ready before guests arrive
• Reporting apartment issues quickly and accurately after check-in
• Representing Romeloft as a true brand ambassador during every guest interaction

Requirements

• Excellent spoken and written English and Italian
• Strong hospitality mindset and genuine desire to welcome people well
• Warm, professional and positive attitude with international guests
• Strong organisational skills and attention to detail
• Ability to stay calm and solution-oriented during busy arrival days
• Comfortable using fast urban transport solutions such as scooter, e-bike, e-scooter, bicycle, taxi or public transport when appropriate
• Availability for flexible shifts, including some evenings, weekends and occasional late arrivals

To apply, please send your CV and a short introduction explaining your hospitality, guest service or short-term rental experience.