Descrizione dell'offerta
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities. It isn’t a challenge just anyone could take on. We have something to help us make it happen – our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. We help customers, the cities and communities we serve, and ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, take ownership of reported incidents, handle phone calls, conduct triage, and see incidents through to resolution. They foster strong relationships with internal and external customers and deliver world‑class customer service.
How To Make An Impact
Log and monitor incidents from a range of communication channels to ensure appropriate action is taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assist in internal and external customer report generation, including collating reports, managing users and passwords.
Assist with ad‑hoc tasks related to implementation projects, support projects, or support administration.
Regularly update open tickets in the CSM tools.
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support.
Contribute to Knowledge Management within the business by creating documentation.
Troubleshoot, diagnose, and resolve problems or assign them to the appropriate team.
Perform system admin duties and/or proactive daily system checks.
Support all in‑house back office systems, including mobile payment solutions.
About You
A customer‑orientated approach is critical for this role.
A general technical understanding and familiarity with Google Workspace.
One year of experience in a Service Desk or a Customer Support environment is a distinct advantage.
An IT background would be an advantage.
Your Background
Excellent customer service skills.
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem‑solving and the ability to follow the process.
Technical mindset with a desire to enhance those skills.
Ability to quickly learn industry‑standard and bespoke software to an advanced user level.
Can quickly understand customers’ operational requirements.
This role is based in Bologna.
#J-18808-Ljbffr
The Role L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, take ownership of reported incidents, handle phone calls, conduct triage, and see incidents through to resolution. They foster strong relationships with internal and external customers and deliver world‑class customer service.
How To Make An Impact
Log and monitor incidents from a range of communication channels to ensure appropriate action is taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assist in internal and external customer report generation, including collating reports, managing users and passwords.
Assist with ad‑hoc tasks related to implementation projects, support projects, or support administration.
Regularly update open tickets in the CSM tools.
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support.
Contribute to Knowledge Management within the business by creating documentation.
Troubleshoot, diagnose, and resolve problems or assign them to the appropriate team.
Perform system admin duties and/or proactive daily system checks.
Support all in‑house back office systems, including mobile payment solutions.
About You
A customer‑orientated approach is critical for this role.
A general technical understanding and familiarity with Google Workspace.
One year of experience in a Service Desk or a Customer Support environment is a distinct advantage.
An IT background would be an advantage.
Your Background
Excellent customer service skills.
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem‑solving and the ability to follow the process.
Technical mindset with a desire to enhance those skills.
Ability to quickly learn industry‑standard and bespoke software to an advanced user level.
Can quickly understand customers’ operational requirements.
This role is based in Bologna.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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