Learning & Development Manager

Experteer Overview

In this role you will lead a culture of continuous growth across Mandarin Oriental, Rome, shaping learning, performance and talent development to elevate guest experiences. You will partner with leaders to identify talent, build succession pipelines and deliver engaging development programs for all levels. You’ll design and implement onboarding, leadership development and services training that align with the hotel’s luxury standards. This position offers a chance to influence culture, capability and operational excellence from pre‑opening through ongoing growth.

Retribuzione / Benefits

• Champion a culture of learning and excellence by embedding the brand vision and service philosophy across the hotel
• Design and deliver a comprehensive L&D strategy for pre/post-opening aligned with business priorities
• Identify talent needs with senior leaders and support succession planning and career development
• Create innovative learning experiences (onboarding, leadership development, digital learning, functional training)
• Facilitate workshops and development programs for staff and leadership
• Lead annual learning needs analysis and translate insights into actionable plans
• Coach leaders and colleagues to support growth and high‑performing teams
• Develop and mentor a network of Departmental Trainers to foster a learning culture
• Monitor learning effectiveness via data, feedback and performance outcomes, provide insights to leadership
• Manage learning calendar, resources and systems, ensuring engaging colleague experience
• Collaborate with external providers and corporate teams to bring best‑in‑class development opportunities
• Support flagship talent programs, leadership retreats and global learning projects across MO portfolio
• Contribute to quality assurance, sustainability and health & safety through learning initiatives
• Act as a trusted People & Culture partner to support engagement, wellbeing and organizational development
• Support wider colleague engagement and wellbeing initiatives

Responsabilità

• Proven track record in L&D management within luxury hospitality or high‑end service environments
• Strong facilitation and presentation skills for training delivery
• Proficient in digital learning and HR systems
• Strong background in talent management and organizational development
• Experience managing multi‑cultural teams and navigating diverse labour markets
• Demonstrated success in employee engagement, retention strategies and culture transformation
• Solid understanding of hospitality operations and how L&D impacts guest experience
• Proven ability to lead L&D programs tailored to luxury service standards

Requisiti fondamentali

• MOstay: complimentary nights and attractive room rates for you and family
• Health benefits and wellness programmes
• Global learning opportunities through MO portfolio
• Learning and development programmes
• Staff engagement and wellbeing initiatives