Logistics Inside Sales: Grow Accounts & Quotes

Welcome to Rhenus!The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.For our branch in Segrate, we are looking for a motivated and customer-oriented Inside Sales professional to join our team and support the development of new business opportunities while managing and growing existing customer relationships.Main activities:Prepare accurate and timely quotations for customers.Conduct daily follow-ups on offers, record key feedback (e.g., volume, customer response), and share insights with the Head of Sales and sales team.Identify and qualify new customer opportunities (mainly via phone/online contact), present services, assess potential volumes, and transfer high-potential accounts to Outside Sales for further development.Maintain and develop ongoing relationships with existing customer accounts of all sizes, ensuring loyalty, growth, and retention, while Outside Sales focuses primarily on acquiring new business.Acquire new opportunities through phone calls, online meetings, webinars, and other commercial initiatives.Manage customer accounts with a commercial and customer-oriented approach:Handle sales-related requests (quotations, agreements, specific commercial conditions)Forward shipment-related or operational requests (e.g., tracking, delays, complaints) to the Operations teamWhen special requirements arise (e.g., invoicing formats, billing processes), coordinate with Operations for implementationWork closely with Head of Sales, Branch Managers, and Product Teams to secure new business and support customer retention.Communicate with overseas offices during the pre-sales/commercial qualification phase; shipment execution remains under Operations responsibility.Analyze customer portfolio performance, identify risks, and monitor "Shipping Cuts" (lost customers) to implement corrective actions.After acquisition, ensure a structured transfer of account information and documentation to Operations Team, who then handle shipment execution and customer follow-up.Record all activities in SUGAR CRM/ Dynamics (according to SOPs), ensuring data quality and consistency of offer templates across branches.Participate in all company-provided sales trainings.Be able to prepare quotations across all four products (Air Import, Air Export, Sea Import, Sea Export), or coordinate with product experts when needed.RequirementsBachelor's degree in Business, Logistics, Supply Chain, International Trade, Marketing, or a related fieldExperience in inside sales, customer service, or freight forwarding/logistics salesKnowledge of Air & Sea Import/Export processes and quotation preparationStrong communication, customer relationship management, and lead qualification skillsProficiency with CRM systems (SUGAR CRM, Microsoft Dynamics, or similar) and Microsoft OfficeAbility to coordinate with operations, product teams, and overseas offices in a fast-paced environmentNative-level Italian and professional working proficiency in English (written and spoken)What You can expectContinuous Training: Sharpen your skills and advance your expertise with our professional development programs.Great Team: It's truly the people that make the difference - and with us you'll join the best team around.Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
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