Logistics Operations Specialist

What you will do

• Develop and implement strategies for service provider selection, onboarding, and ongoing performance management.
• Negotiate and manage contracts, service level agreements (SLAs), and key performance indicators (KPIs) with service providers.
• Monitor and analyze service provider performance against established KPIs and SLAs, identifying areas for improvement and implementing corrective actions.
• Conduct regular performance reviews and business meetings with service providers to foster strong relationships and drive continuous improvement.
• Identify and resolve operational issues and disputes with service providers in a timely and effective manner.
• Collaborate cross-functionally with internal teams (e.g., logistics, procurement, finance) to ensure seamless integration of service provider operations.
• Drive cost optimization initiatives related to service provider engagement without compromising service quality.
• Stay abreast of industry best practices and technological advancements in service provider management.
• Prepare and present reports on service provider performance and operational metrics to senior management.
• Ensure compliance with all relevant regulations and company policies regarding service provider operations.

About you

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Master's degree preferred.
• Minimum of 2 years of experience in service provider management, logistics operations, or supply chain management, preferably within an e-commerce or retail environment.
• Proven track record of successfully managing and optimizing third-party service provider relationships.
• Strong understanding of logistics, warehousing, transportation, and last-mile delivery operations.
• Excellent negotiation, communication, and interpersonal skills.
• Ability to analyze complex data, identify trends, and make data-driven decisions.

What We Offer

Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.

At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.