Marketplace & Supplier Operations Lead

Our Company:  

We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With a dedication to immersing ourselves in international culture, we have recruited an experienced team of guides with the ability to create the wow factor for fellow adventure seekers.  

With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our highly educated team is dedicated to creating an exclusivity factor, providing unique, once-in-a-lifetime tours, activities and experiences to travelers – from tours of the Vatican to authentic Parisian cooking classes, and everything in-between. 

Fully Remote

The Candidate:  

A commercially driven operator who knows how to build relationships and close the loop. You’re sharp, pragmatic, and data-aware — not just reporting on performance, but using it to influence outcomes. Whether negotiating supplier rates or untangling system incompatibilities, you bring a “make it work” mindset. 

You understand the dynamics of marketplaces: price too high, no one converts. Ignore conversion data, and your products stall. You know what drives bookings and what partners need to hear to get there. You're comfortable owning a portfolio of experiences and working cross-functionally to make sure they thrive. If there's a friction point between internal tools and partner systems, you're the one who smooths it out — not by escalating, but by solving. 

Desired Experience    

• 3+ years managing supplier relationships in tourism, hospitality, or marketplace environments 
• 2+ years working directly with channel managers (e.g., Bokun, FareHarbor, TourCMS, etc.) 
• 3+ years negotiating commercial terms such as pricing, commissions, or inventory agreements 
• 2+ years working with online travel agencies (OTAs) or e-commerce marketplaces in a pricing or operations role 

Desired Skills/Applications   

• Excel or Google Sheets (VLOOKUP, pivot tables, filters) 
• Working experience with channel managers ( Bokun, FareHarbor, TourCMS) 
• Google analytics ( CTR,ATC, CVR 
• Asana 
• A/B testing tools (Google Optimize, VWO, or equivalent) 

Responsibilities & Qualifications:  

Supplier Management & Commercial Strategy  

• Own and manage supplier relationships across assigned regions or categories 
• Negotiate pricing, commissions, and inventory access to meet margin and conversion goals 
• Communicate pricing strategy clearly and persuasively to partners 
• Identify and secure exclusive or high-performing experiences based on marketplace data 

Marketplace Optimization  

• Monitor key performance metrics (CTR, CVR, ATC, margin) to guide product strategy 
• Adjust pricing, positioning, or presentation to improve conversion rates 
• Identify underperforming SKUs and recommend improvements or sunsetting 
• Benchmark competitor offerings across OTA platforms to stay competitive 

Systems & Channel Manager Coordination  

• Resolve pricing mismatches or logic issues between supplier systems and internal platforms 
• Serve as the lead for channel manager compatibility (e.g., Bokun, FareHarbor, TourCMS) 
• Collaborate with tech, ops, and product teams to ensure smooth syncing and setup 
• Troubleshoot booking, ticketing, and price accuracy across platforms 

Cross-Functional Collaboration  

• Partner with merchandising, content, and marketing teams to support product launches 
• Ensure proper tagging, category placement, and PDP accuracy across all SKUs 
• Attend weekly product team meetings to report on performance, updates, and blockers 
• Align with Customer Experience and Guide Ops teams on capacity, changes, and priorities