Multichannel Forecast & Resource Planning Analyst

A leading retail corporation is seeking a Tactical Planning Analyst to manage workforce service levels at their hybrid operation in Milan. The role involves analyzing KPIs, managing contact queues, and improving service delivery. Candidates should have 6-12 months in Contact Center operations, strong analytical skills, and advanced knowledge of Excel. Fluency in Italian is a must, along with intermediate English proficiency, to effectively collaborate with a multicultural team. Competitive compensation and comprehensive benefits package offered.
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