National B2B Aftersales & Fleet Account (Aftersales & Fleet Services)

ROLE OVERVIEW

We are looking for a National B2B Aftersales & Fleet Account to lead and optimize the end-to-end aftersales service relationship with key B2B customers across the automotive sector.

In this role, you will act as a strategic partner and operational reference point , ensuring high service performance and customer satisfaction. You will coordinate cross-functional teams (Call Center, Customer Care, Technical, Parts, and Brand organizations) to deliver efficient, consistent, and high-quality service solutions.

This position combines account management, service consulting, and performance analytics , with a strong focus on continuous improvement and customer experience excellence.

KEY RESPONSIBILITIES

Account Management & Customer Relationship

• Act as the main point of contact for B2B customers on all aftersales service topics
• Build and maintain strong, trust-based relationships with key stakeholders (fleet, leasing, rental companies)
• Ensure clear, proactive, and professional communication aligned with client expectations

Service Coordination & Issue Resolution

• Serve as the operational interface between customers, Call Center, and internal teams
• Coordinate with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care4Fleet)
• Monitor open cases, ensure timely resolution, and proactively escalate when needed

Process Optimization & Consulting

• Analyze end-to-end aftersales processes and identify improvement opportunities
• Provide consultative support to optimize workflows and service efficiency
• Support customers in adopting and effectively using digital service tools

Performance Monitoring & Reporting

• Track KPIs and service performance using dashboards and reporting tools
• Prepare and present insights during customer reviews, performance meetings, and workshops
• Define improvement actions and monitor their implementation and impact

Continuous Improvement & Customer Insights

• Contribute to the evolution of aftersales service models and processes
• Collect and share customer feedback and market insights to support business development

WHO YOU ARE

• Bachelor’s Degree in Business Administration, Engineering, or related fields
• 3–5+ years of experience in B2B Account Management, Aftersales, or Key Account roles
• Previous experience with fleet, leasing, rental, or mobility providers is a plus
• Good understanding of pricing logic and aftersales profitability models
• Familiarity with CRM systems, reporting tools, and performance dashboards
• Knowledge of automotive service processes, parts, and maintenance operations
• Strong communication, negotiation, and stakeholder management skills
• Customer-oriented mindset with a partnership approach
• Analytical, structured, and business-driven thinking
• Ability to manage multiple stakeholders and complex accounts
• Proactive, autonomous, and well-organized
• Comfortable working in cross-functional and international environments

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.