National Service B2B Account (Aftersales & Fleet Services)

Key Responsibilities

• Act as the main point of contact for B2B customers on all aftersales service topics.
• Develop and maintain strong, trust‑based relationships with key customer stakeholders (fleet, leasing, rental companies).
• Ensure clear, timely, and professional communication, aligned with customer needs and service expectations.
• Serve as the operational interface between customers, Call Center, and internal teams to manage and resolve service‑related issues.
• Work closely with Parts, Technical Assistance, Brand Organizations, and Customer Care (Care 4 Fleet) to ensure fast, accurate, and consistent solutions.
• Monitor open cases, proactively escalate when needed, and ensure alignment across all involved functions.
• Analyze end‑to‑end aftersales service processes for B2B customers and identify improvement opportunities.
• Provide consultative support to optimize workflows, improve efficiency, and enhance service performance.
• Support customers in the adoption and effective use of digital tools, including the mobile service platform.
• Prepare and analyze KPIs, dashboards, and regular performance reports related to service quality and compliance.
• Present insights and results during customer review meetings, service performance sessions, and workshops.
• Propose improvement actions and follow up on implementation and results.
• Contribute to the continuous improvement of internal aftersales processes and service models.
• Share customer feedback and market insights to support service, product, and process development.

Profile

• Bachelor's degree in Business Administration, Automotive Engineering, or related fields.
• 3–5+ years of experience in B2B Account Management, Key Account, or Aftersales roles, preferably in the automotive sector.
• Experience working with fleet, leasing, rental, or mobility service providers is a strong advantage.
• Good understanding of pricing strategies and aftersales profitability models.
• Comfortable working with CRM systems, reporting tools, and performance dashboards.
• Strong communication, negotiation, and relationship‑building skills.
• Solid understanding of automotive parts, maintenance operations, and service processes.
• Ability to manage complex accounts and multiple stakeholders simultaneously.
• Customer‑centric mindset, with a strong focus on partnership and value creation.
• Analytical, business‑oriented, and financially aware.
• Proactive, well‑organized, and able to work autonomously.
• Comfortable operating in cross‑functional and international environments.

City

Torino

Minimum level of experience required

3 to 5 years

We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.