Network Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

The Network Analyst is responsible for ensuring the stability, performance, and

security of network services across the region. Reporting to the ROC Infrastructure

Team Lead, the Network Analyst supports the design, configuration, maintenance, and

troubleshooting of network infrastructure, including local area networks (LAN), wide

area networks (WAN), and wireless networks. This role ensures network reliability,

optimises network performance, and resolves network-related issues promptly to

support business continuity.

EXPERIENCE AND QUALIFICATIONS

• Minimum 1+ years of experience in network support or network administration,

with first hand experience in maintaining network infrastructure.

• Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and

network devices (routers, switches, firewalls).

• Experience with network monitoring and troubleshooting tools (e.g., SolarWinds,

Wireshark, Cattools).

• Experience troubleshooting LAN, WAN and Wifi issues.
• ITIL Foundation or equivalent certification is preferred.
• Networking certifications (e.g., CCNA, CompTIA Network+) are a plus

SKILLS AND COMPETENCIES

• Network Expertise: In-depth understanding of network protocols, architecture,

and devices, with the ability to troubleshoot and optimise network performance.

• Problem-Solving: Strong analytical skills to identify, diagnose, and resolve

network issues in a timely manner.

• Security Awareness: Knowledge of network security best practices and the

ability to implement appropriate security measures to safeguard network

infrastructure.

• Communication: Clear and concise communication skills, both written and

verbal, for collaborating with team members and stakeholders.

• Collaboration: Ability to work effectively as part of a team, sharing information

and knowledge to resolve network issues.

• Adaptability: Capable of adapting to new networking technologies and changing

business requirements in a dynamic environment.

MERLIN VALUES

We Care

• Go beyond for both guests and colleagues, showing thoughtfulness in

every interaction.

• Uphold uncompromising standards of safety, security, and welfare,

prioritising the well-being of everyone.

• Actively contribute to making a positive impact on the environment and

local communities, demonstrating social responsibility in all decisions.

Own Your Craft

• Continuously sharpen your expertise, seek personal growth, and help

others to develop in their roles.

• Actively listen to feedback and integrate it into improving performance.
• Stay curious and draw inspiration from both the industry and the broader

world to keep at the forefront of entertainment.

Drive and Discover

• Take ownership of your work, delivering excellence by seeing tasks

through to completion.

• Prioritise tasks that have the greatest impact, focusing on quality over

quantity.

• Proactively explore new opportunities to improve guest experiences,

taking calculated risks to drive innovation.

Go Together

• Foster strong, trusting relationships by collaborating with colleagues

across teams, locations, and cultures.

• Work together to solve problems, leveraging diverse perspectives to find

the best solutions.

• Commit to decisions once made, and act swiftly to drive progress and

deliver results.

Enjoy the Ride

• Bring a sense of fun, positivity, and energy to the workplace, creating a

joyful environment.

• Support and encourage others during challenges, viewing setbacks as

opportunities to gain experience and grow.

• Cultivate a welcoming atmosphere where people feel valued, included,

and like they belong.