Network Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

Network Analyst Role

The Network Analyst is responsible for ensuring the stability, performance, and security of network services across the region. Reporting to the ROC Infrastructure Team Lead, the Network Analyst supports the design, configuration, maintenance, and troubleshooting of network infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks. This role ensures network reliability, optimizes network performance, and resolves network-related issues promptly to support business continuity.

Experience and Qualifications

• Minimum 1+ years of experience in network support or network administration, with hands-on experience maintaining network infrastructure.
• Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and network devices (routers, switches, firewalls).
• Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Cattools).
• Experience troubleshooting LAN, WAN, and Wi-Fi issues.
• ITIL Foundation or equivalent certification preferred.
• Networking certifications (e.g., CCNA, CompTIA Network+) are a plus.

Skills and Competencies

• Network expertise: Deep understanding of network protocols, architecture, and devices, with troubleshooting and performance optimization skills.
• Problem-solving: Strong analytical skills to diagnose and resolve network issues efficiently.
• Security awareness: Knowledge of network security best practices and ability to implement security measures.
• Communication: Clear and effective written and verbal communication skills.
• Collaboration: Ability to work effectively within a team, sharing information and knowledge.
• Adaptability: Ability to adapt to new technologies and changing business needs in a dynamic environment.

Merlin Values

We Care

• Go beyond for guests and colleagues, showing thoughtfulness in every interaction.
• Uphold standards of safety, security, and welfare, prioritizing well-being.
• Contribute positively to the environment and local communities, demonstrating social responsibility.

Own Your Craft

• Continuously develop your expertise and help others grow.
• Seek feedback, stay curious, and draw inspiration from the industry and world.

Drive and Discover

• Take ownership of your work, delivering quality and impact.
• Explore opportunities for innovation and guest experience enhancement.

Go Together

• Build trusting relationships and collaborate across teams and cultures.
• Solve problems collectively, acting swiftly once decisions are made.

Enjoy the Ride

• Bring positivity and energy to the workplace, supporting others and viewing setbacks as growth opportunities.