Network Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

Network Analyst Role

The Network Analyst is responsible for ensuring the stability, performance, and security of network services across the region. Reporting to the ROC Infrastructure Team Lead, the Network Analyst supports the design, configuration, maintenance, and troubleshooting of network infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks. This role ensures network reliability, optimizes network performance, and resolves network-related issues promptly to support business continuity.

Experience and Qualifications

• Minimum 1+ years of experience in network support or network administration, with hands-on experience in maintaining network infrastructure.
• Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and network devices (routers, switches, firewalls).
• Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Cattools).
• Experience troubleshooting LAN, WAN, and Wi-Fi issues.
• ITIL Foundation or equivalent certification preferred.
• Networking certifications (e.g., CCNA, CompTIA Network+) are a plus.

Skills and Competencies

• Network Expertise: Deep understanding of network protocols, architecture, and devices, with troubleshooting and performance optimization skills.
• Problem-Solving: Strong analytical skills to diagnose and resolve network issues efficiently.
• Security Awareness: Knowledge of network security best practices and ability to implement security measures.
• Communication: Clear and effective written and verbal communication skills for collaboration.
• Collaboration: Ability to work effectively within a team, sharing knowledge and resolving issues collectively.
• Adaptability: Flexibility to adapt to new technologies and evolving business needs.

Merlin Values

We Care

• Show thoughtfulness in interactions, prioritize safety, security, and welfare, and contribute positively to the environment and communities.

Own Your Craft

• Seek continuous learning, personal growth, and support others' development.

Drive and Discover

• Take ownership, focus on impactful tasks, and pursue innovation to enhance guest experiences.

Go Together

• Build strong relationships, collaborate across teams, and act decisively to achieve goals.

Enjoy the Ride

• Maintain a positive, energetic workplace, support colleagues, and foster inclusivity and fun.