Network Analyst

Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

Network Analyst Role

The Network Analyst is responsible for ensuring the stability, performance, and security of network services across the region. Reporting to the ROC Infrastructure Team Lead, the Network Analyst supports the design, configuration, maintenance, and troubleshooting of network infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks. This role ensures network reliability, optimizes network performance, and resolves network-related issues promptly to support business continuity.

Experience and Qualifications

• Minimum 1+ years of experience in network support or network administration, with firsthand experience in maintaining network infrastructure.
• Knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP, etc.), and network devices (routers, switches, firewalls).
• Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Cattools).
• Experience troubleshooting LAN, WAN, and Wi-Fi issues.
• ITIL Foundation or equivalent certification is preferred.
• Networking certifications (e.g., CCNA, CompTIA Network+) are a plus.

Skills and Competencies

• Network expertise: In-depth understanding of network protocols, architecture, and devices, with the ability to troubleshoot and optimize network performance.
• Problem-solving: Strong analytical skills to identify, diagnose, and resolve network issues promptly.
• Security awareness: Knowledge of network security best practices and the ability to implement appropriate security measures to safeguard network infrastructure.
• Communication: Clear and concise communication skills, both written and verbal, for collaborating with team members and stakeholders.
• Collaboration: Ability to work effectively as part of a team, sharing information and knowledge to resolve network issues.
• Adaptability: Capable of adapting to new networking technologies and changing business requirements in a dynamic environment.

Merlin Values

We Care

• Go beyond for both guests and colleagues, showing thoughtfulness in every interaction.
• Uphold standards of safety, security, and welfare, prioritizing everyone's well-being.
• Contribute to positive environmental and community impact, demonstrating social responsibility.

Own Your Craft

• Continuously develop your expertise, seek growth, and help others do the same.
• Actively listen to feedback and incorporate it to improve performance.
• Stay curious and draw inspiration to stay at the forefront of entertainment.

Drive and Discover

• Take ownership of your work, delivering excellence and focusing on impactful tasks.
• Explore opportunities for innovation to enhance guest experiences.

Go Together

• Foster strong, trusting relationships across teams and cultures.
• Collaborate to solve problems and make decisions swiftly.

Enjoy the Ride

• Bring positivity and energy to the workplace, supporting others through challenges.
• Create a welcoming, inclusive environment where everyone feels valued.