Office Coordinator

Office Coordinator

Industry: Designer toys and collectible pieces

Location: Milan, Italy

Job type: Full time - 12-month FTC

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Italy, UK, France, Spain, Germany and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Have the opportunity to work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations and product training
• Be proactively involved in the company’s growth
• An initial 1-year contract - with the strong hope (and plan!) to make it permanent if we’re a great match

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus/commission scheme in line with the company’s and the individual’s performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

The Office Coordinator will play a vital role in ensuring the smooth operation of POP MART’s offices and retail stores across Italy and Spain. Reporting to the Head of Retail, this role acts as a key link between the office and various departments, supporting operational needs on a daily basis.

Key responsibilities include handling issues related to stores and office logistics, coordinating travel arrangements, managing uniforms, and ensuring timely internal communication. The Office Coordinator will contribute to the efficiency and organization of POP MART’s operations in the South European region.

We are looking for a highly organized and flexible professional, able to meet tight deadlines and manage multiple priorities.

Responsibilities

• Support the day-to-day operational needs of the South Europe office
• Act as the main point of contact for internal departments regarding office-related matters
• Filter and coordinate incoming operational requests concerning the office and general logistics
• Handle and resolve issues related to office infrastructure, supplies and services
• Coordinate travel arrangements in alignment with company policies
• Manage uniform distribution and stock monitoring for retail staff
• Ensure accurate documentation and communication of ongoing office activities
• Assist in organizing meetings, internal events and cross-functional coordination
• Provide support in administrative tasks and operational reporting as required
• Carry out additional administrative or operational tasks based on business priorities

Required Qualifications

• Minimum 1–2 years of experience in a similar operational or administrative role
• Excellent command of English and Italian (spoken and written)
• Strong organizational and communication skills, with the ability to manage multiple priorities effectively
• High level of proficiency in Microsoft Office
• Proactive, reliable and detail-oriented, with a hands-on attitude
• Able to work both independently and collaboratively in a fast-paced, international environment
• Flexible and solution-oriented, with a strong sense of responsibility and ownership
• Detail-oriented, with the ability to quickly solve problems and handle operational emergencies

Desirable but Not Essential

• Experience in the toy industry or retail sector
• Knowledge of Spanish or any other European language
• Familiarity with Italy / Spain retail landscape and logistics operations
• Experience with inventory management software or ERP systems (Net Suite)