Operational Specialist

Job Title: Operational Specialist/Operations Specialist

Entaclima SRL is the subsidiary of ICOOL Ningbo Global Group/Entalpia Europe, with its own brand that specializes in refrigerants, insulated copper tubes, and HVAC-R materials. We aim to provide superior quality branded products and services to improve the climate and ventilation system in Europe. We are not only doing business, but also dedicated to transforming our company from a copycat to a world-leading innovator in the HVAC/R industry.

Location: Strada Alessandria, 8 15044 – quargnento (AL)/ Viale Famagosta, 75/C

20142 – Milano (mi)

Full-time on-site. Please ensure convenient commuting arrangements are in place.

Main Responsibilities:

-Customer Serivce

-Operations

-Logistics Assistance

-Admin duties

• Managing and tracking customer orders: ensuring order processing from receipt to delivery, guaranteeing quality service and adherence to deadlines.

• Purchasing and supply chain management: coordinate supplier orders, ensure product availability, and optimize inventory management.

• Logistics coordination of deliveries: organize shipments in collaboration with carriers and suppliers to ensure efficient deliveries that meet customer commitments.

• Operational support for sales teams: contribute to optimizing sales and distribution processes by providing administrative and logistical support.

• Invoicing and customer payment tracking: prepare quotes and invoices, ensure payment recording and tracking, and manage payment reminders.

• Analysis and optimization of operational flows: analyze internal processes (purchasing, logistics, flow management) and propose continuous improvement actions to enhance operational efficiency.

• Activity reporting: regularly monitor performance indicators and prepare detailed reports on sales and operational activities for management.