Operations Analyst, RI Operations

Job ID: | Amazon Web Services, Inc.

Amazon Web Services (AWS) has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.

Key job responsibilities

• Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
• Occasionally act as escalation point for Reservation Product requests and issues.
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
• Vocally self‑critical to allow for self‑correction of errors.
• Communicate effectively across all related channels to ensure transparency of process.
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems.

Candidates must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Basic Qualifications

• Bachelor’s degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas.
• 1+ years of analytics and/or operations experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Preferred Qualifications

• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP).
• Experience performing data analysis and troubleshooting data integrity issues.
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks.
• Highly organized, excellent multi‑tasking skills, and efficient in ambiguous situations.

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.