Operations Director

Dentsu Aegis Network · Milano, Lombardia, Italia · · 70€ - 90€

Descrizione dell'offerta

As Operations Director (maternity cover), you will report to the Cluster Chief Operating Officer and manage the following tasks:

  1. Analyze, identify, and implement operational process improvements to maximize effectiveness.
  2. Oversee and supervise adherence to company policies. Monitor Timesheet Adoption and Client Utilization KPIs, and act to improve both.
  3. Optimize the usability of tools managed by the Operations team (Time Recording System, New Business & Contract Tracker System) and ensure smooth integration with other systems.
  4. Manage transformational projects based on global or local initiatives and needs, which may include:
  • Implementing new systems
  • Defining and implementing processes and policies
  • Analyzing current workflows and defining new optimized processes
  • Assessing, adapting, and developing the organizational design of each company unit
  • For all projects, start with the discovery phase, develop project documentation and plans, and implement the project with continuous alignment with the project responsible to adapt plans as needed based on priorities and business changes.
  • Conduct change management activities to ensure changes are integrated into Business As Usual and adopted as standard business processes.
  • Act as PMO, report project status to the region, collaborate with other regional PMOs and team members to support data collection for projects.
  • Coordinate directly with one project manager and specific project team members.

    • Qualifications:

    • Experience in a business services company.
    • Flexibility and adaptability.
    • Strong analytical skills.
    • Knowledge of project planning and change management principles.
    • Ability to coordinate diverse groups and interact at any organizational level.
    • Independent, self-starter, curious to learn and understand complex business processes.
    • Fluent in English.

    If you believe you match these skills, please apply! We look forward to meeting you!

    Additional Information:

    • Employees from diverse or underrepresented backgrounds are encouraged to apply.

    LI-DNI

    • Location: Milan

    Brand: Dentsu

    Time Type: Full time

    Contract Type: Temporary Cover (Fixed Term)

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