Operations Lead - Supply & Onboarding

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.

We are looking for an Operations Lead that will play a key role in ensuring the operational excellence of the Supply & Onboarding management, focusing on process automation, optimizations, and proactively addressing risks, bottlenecks, and disruptions.

What You’ll Do

• Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth.
• Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling.
• Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high‑quality and consistent experience.
• Act as the cross‑team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes.
• Redesign and optimize the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients’ needs.

Must-Have

• 3–5 years of experience in Operations, Service Operations or Program Management (preferably in high‑volume scale‑ups).
• Proven hands‑on experience with AI‑based process automation.
• Strong analytical mindset: comfortable reading and working with data, identifying patterns, and building the case for change with a strong bias toward execution.
• Experience working in fast‑paced, high‑variability operational environments.
• Strong familiarity with operational metrics, SLAs, and structured workflows.
• Proven experience coordinating cross‑functional stakeholders.
• Strong problem‑solving skills, with a structured approach to root‑cause analysis and continuous improvement.
• Fluency in English.

Power‑Ups

• Familiarity with accreditation processes, standards, and regulations governing healthcare or professional education programs.
• Previous experience in project management roles or operational roles within the education industry.

What We Offer

• Home workstation budget and up to two coworking sessions per month.
• Exclusive discounts on psychotherapy sessions with our professionals.
• Free online language training membership and conversation courses.
• Birthday day off.
• Additional day off on World Mental Health Day.
• Inclusive parental leave with extra days off for all parents, including biological fathers, same‑sex parents, adoptive, and foster parents.

Equal‑Opportunity Employer

We’re proud to be an equal‑opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all.