Operations Lead - Therapist Education

Overview

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.

We are looking for an Operations Lead that will drive the operational excellence behind therapist education and success, building and maintaining the programs, workflows, and support structures that enable our therapists to grow continuously and deliver high-quality care at scale.

What You\'ll Do

• Identify and assess therapists\' education and clinical support needs, translating insights into concrete initiatives that drive meaningful impact on therapist outcomes and experience.
• Monitor daily operational performance through dedicated dashboards, defining and maintaining thresholds, managing issues as they arise and leading root-cause analyses to implement lasting preventive improvements.
• Collaborate with the Clinical members and psychologist community to design, develop, and deliver training programs aligned with both clinical relevance and market demand.
• Plan, coordinate, and execute courses end-to-end, maintaining an updated activity calendar and overseeing registration, reporting, and secretariat operations.
• Oversee the full accreditation lifecycle for educational programs, ensuring regulatory compliance and acting as primary liaison with external agencies and vendors.
• Drive the initiation and execution of new projects to enhance the educational offer for psychologists, ensuring timelines and deliverables are met.

Must-have

• 3–5 years of experience in Operations, Service Operations, or Program Management, ideally in a fast-paced, high-volume scale-up or a prominent consulting firm.
• Bachelor\'s degree required (Management, Economics, or related field); Master\'s preferred.
• Analytical and structured problem-solver, with hands-on experience in root-cause analysis and driving process improvements in high-variability environments.
• Proven ability to manage complex, cross-functional projects end-to-end, coordinating multiple stakeholders, timelines, and deliverables simultaneously.
• Excellent communication and interpersonal skills, with a track record of managing diverse stakeholder relationships, including external partners and clients.
• High ownership mindset, proactive, accountable, and comfortable operating with autonomy in ambiguous, fast-moving contexts.

Power-Ups

• Familiarity with accreditation processes, standards, and regulations governing healthcare or professional education programs is a strong advantage.
• Previous experience in project management roles or operational roles within the education industry.

What we offer

• Flexibility and remote work options, with the ability to work from anywhere within your country of hire, in a safe location with a suitable workspace. In-person onboarding week at our HQ in Milan (travel on us).
• Desk Here, Desk There with a home workstation budget and up to two coworking sessions per month to connect with teammates.
• Opportunity to grow in a purpose-driven environment that is in constant motion and ever-evolving.
• Exclusive discounts on psychotherapy sessions for you and access to mental health resources.
• Company retreats, team-building experiences, nationwide aperitivo parties, and more to celebrate milestones together.
• Free online language training with a free membership and conversation courses on our language platform.
• Birthday off and additional days off for World Mental Health Day.
• Inclusive parental leave with extra days off for all parents.

To Fit in Our Culture

At Unobravo, what truly connects us isn’t just what we do — it’s how we do it. If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means.

Come as you are

At Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. We’re proud to be an equal-opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. If you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience.

Selection Process

Every application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call. Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways. You’ll have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience.