Operations Team Lead

Join Our Team as a Team Leader #Gamechanger in Pescara!

Location:
Pescara

Are you ready to step into a #Gamechanger role where you can make a real impact? Concentrix is on the hunt for an experienced Team Leader to join our dynamic office in Pescara. If you have a passion for customer service operations and are enthusiastic about starting a new career with us, we want to hear from you!

Key Responsibilities:

• Lead and Inspire:
  Supervise a team of call center associates, ensuring their work and attendance align with organizational policies.
• Coach to Success:
  Regularly coach team members to meet and exceed performance metrics.
• Performance Management:
  Identify issues and implement improvement plans, with actions including potential terminations if required.
• Achieve Excellence:
  Ensure our services meet contractual KPIs and financial targets.
• Communicate and Update:
  Set clear expectations and provide timely updates to your team.
• Handle Escalations:
  Provide expertise in managing escalated customer calls when necessary.
• Facilitate Meetings:
  Conduct team meetings to share information and foster open dialogue.
• Stay Informed:
  Keep up-to-date with internal processes and attend manager development training.
• Promote Values:
  Embody and advocate Concentrix's values through your behavior and attitude.

Candidate Profile:

• Skillful Communicator:
  Strong verbal and written skills, with English proficiency at a B2 level or higher.
• Leadership Abilities:
  Capable of leading teams in prioritization and multitasking.
• Flexible and Ready:
  Open to working Monday to Sunday, 8:
  00 to 22:
  00.
• Motivated Mentor:
  Dedicated to coaching and guiding team members.

Why Join Us?

• Career Growth:
  Initially a fixed-term role with prospects of extension.
• Competitive Compensation:
  Attractive salary and bonus plan.
• Learning Opportunities:
  Access to Concentrix University and LinkedIn Learning.

Be a part of something bigger at Concentrix, where your leadership can make a difference.

Apply now by ensuring your CV is updated and uploaded in our system.